RBC Royal Bank

A bit a wait in the morning. Great service here.

Understaffed, you always have to wait too much for a simple service. Rbc Should care a bit more about customer service instead of adding more fees constantly. Not everything can be done at the Atm machine...

Long wait times unprofessional service. 3 tellers were waiting around while there were 6 people in line. The teller I encountered, spoke back to me in french when I spoke to her in English. She told me I can do an online transfer of $10,000 to avoid wire transfer fees but when I asked her to check my limit found out it was a lower amount, so she was just telling me false information. Not helpful at all.

Terrible branch. After 30 minutes of waiting in line to deposit a check the teller profiled me, questioned me, and told me to deposit my check in the ATM. !!! All before I even entered my Client Card (so she could see I've been a client for 5 years, with 4 credit products, 1 personal account, 2 commercial accounts, and many recent large deposits)!!. This check was from a bank account I'm signatory on, and I'm consistently dealing with 7 day holds (almost weekly). Some of the tellers here are nice and have allowed a majority of funds to clear, but the people I dealt with yesterday provided me with an experience thats pushed me to move banks.The supervisor told me herself that I'm better off switching to a different bank because this one will continue to put ridiculous holds on my checks (even though they've all cleared).Thanks for the advice :)

Terribly slow service. Wait time > 40 minutes for a simple transaction.

Long wait lines. Very few tellers at peak hours. Rarely require walk-in service and this is the exact reason why I don’t use it!!! I also deal with the TD bank and never wait longer than 5 minutes.

First a lineup of 10 ppl, is manageable.But one experienced teller lied to my face TODAY IS THE LAST DAY TO APPLY FOR A CREDIT CARD sir, then I told her her error. She lies again wanting the commission. Very disappointed.

Worst branch!Line up is always too long, service is very slow!Employee are very incompetent and not trained well to offer all the services!I prefer to drive longer time to a different branch in order to get better service!Always disappointed from that branch!

If you like waiting in line come here