Kal Tire

Poor experience getting tires changed. Issues with payment on their side and very rude people. Never going here again

When called for pricing and appointment, I was put on hold and then spoke to person asking for tires, he said he will go check if they are in stock, then receptionist spoke said that he is with customer now and will call back. After an hour or so a different person called back and didn’t know anything about our previous conversation and what I was looking for. After I found the price of tires, I have asked if the shop doing breaks too and how much it would be for my car. I was told this is different person to talk to. When I asked if it is possible to talk to the mechanic, I was put on hold again and after 5 minutes, I was told that he is busy and have no time talking on the phone. I would expect better customer service for someone potentially spending more the 2000 dollars.Totally bad experience!

Great customer service, great price, always had consistent, helpful staff no matter what store you visit in Canada. Don (store manager) always goes above and beyond to make you feel like a valued customer. Been dealing with Kal Tire stores for as long as I can remember, same service always. Lifetime loyal customer.

Dustin was great! So far the best tire fix service I ve ever received!Very carring and nice!

Came in from out of town with pretty bad tires I didnt trust off road. They squeezed me in, gave me excellent tires, had job done in 15 minutes, and even cleaned most of the brake dust of my wheels all in one shot. Cost me money but wasn't more than I expected as I had a Jeep. Excellent shop, was referred by my friend to go there.

I'm so impressed with the friendly atmosphere and customer service. I had my break pads done and was happy with the work and was taken same day when my engine light came on great service, keep up the good work !

Blown away by the service! Came in on short notice with a slow flat on my Tesla.I expected to be waiting at least an hour. Ron had me out of there within 10 minutes. Couldn’t be happier with the service. All the staff were so friendly

Bought all my tires for over 20 years from Kal. Their free winter/summer change policy was the best and why I kept buying my tires there. Turns out they changed their mind and say that the policy never really existed in the first place. This change was company wide and has nothing to do with the local branch.Too bad, otherwise friendly staff, but I will shop elsewhere now.

I was between ferries and had a dead battery before I had even boarded the first boat. I stopped in to Kal tire on my way to next boat, as I have always had amazing service from the store in Campbell River, and wanted to be sure my battery wouldn’t die again on next ferry. The gentleman that served me was not only dismissive, telling me he had absolutely no one there that could test my battery, but he actually answered the ringing phone in mid conversation with me, the customer standing right in front of him. I turned around and walked out of the store. Luckily there was a Ford Dealership right down the road, who helped me immediately deal with my problem. Super disappointed that customer service has become a thing of the past. There won’t be a return visit.

Had to change my flat tire after work at night in the heavy rain. Had to be at work the next day for 2pm on a Friday. Called first thing when they opened, told me to drop off the tire and it was done in 45 minutes.Great place, highly recommended.