Qtrade Advisor

We invested for years with Qtrade; but, have moved our portfolio to another business for reasons that were not related to the quality of advice or service provided by Qtrade through Tandia Credit Union. The one star is because Qtrade has not released 50% of our portfolio since December - when the request to move the money officially went to them. Repeated requests to switch the money have been met with phone calls with long waits on hold, Qtrade changing our account numbers several times which means each time we complete a form to request the money, the account has a different number and we have to print, sign and send a new request form. Maybe this has more to do with the Vancouver head office but Hamilton is where we met with our advisors. I won't get into the money we are losing due to Qtrade fees - but we will be filing a formal complaint if the money isn't released in the next week.