eyeDOCS Ottawa

I have been a long time, happy, customer here. Very regular usage. Today however was an exceptional case. My glasses broke. Cannot drive without them. So went in to get help. They gave me a replacement right away, by putting my old lenses in a new frame. Great service.

I am very pleased with the care I have gotten at EyeDocs...I have never felt rushed and feel confident with my diagnoses. Thank you to Dr. Eric and staff.

I have been going to eyeDOCS Killbourn for over a decade up until COVID, and have been very happy with them. Then everything got put on hold and finally two weeks ago, I decided to pop in to see if they could fix my very broken glasses. I also wanted to make an appointment to get my eyes checked. My optometrist happened to have an opening so they saw me right away. I wouldn't go anywhere else - I trust them completely - the staff, from front desk through to the pros, are knowledgeable, friendly and welcoming.

Hard to recommend an establishment that informs you of a problem they have with you, then ghosts you during the call when the *first* thing you do after learning that is trying to contact and talk with them respectfully and politely about it to see if a resolution or compromise can be reached, and then terminates you the same day as a client from all its Ottawa clinics and optometrists.Customers have a right to ask reasonable questions about services, costs, products, and safety concerns before paying for services. “Reasonable” can mean different things to different people. There was never any intent to cause offence nor trouble.eyeDOCS said they terminated me because I made too many “repeated requests for information” but I only sent two question e-mails spaced three weeks apart and I hardly called and I was willing to be patient for them to answer.I appreciate that eyeDOCS answered the questions in the first e-mail but it ignored the 2nd and everything went South from there. It’s the number and maybe the types of questions in those e-mails they didn’t like—and I tried my best to be as succinct as I could be. (I wasn’t even planning to send a second e-mail originally but some new questions arose and I also had a follow-up question.) The vast majority of questions are easy to answer, requiring minimal effort.Two-way communication is important. Don’t appreciate being ghosted and marginalized without being afforded any meaningful opportunity to try and discuss and resolve the problem or find a compromise. What is the world coming to when there is no meaningful room for polite discourse to try and resolve issues?! Are people supposed to live in fear and be afraid to ask questions?! There needs to be more tolerance and understanding. I feel stereotyped and discriminated against unjustly.Ideally I would like to be allowed to return to eyeDOCS as they have services I am in need of and some are not (to my knowledge) available at other locations in Ottawa. There are several optometrists that work at eyeDOCS—I could see someone else there instead of the person who terminated me if I was allowed to return.Since discourse with eyeDOCS is impossible due to being ghosted, complained to the College of Optometry because I’m not ok being marginalized and treated like this—we’ll see how that goes. Will try and update this post (if allowed to by the website) if things go well.

Their customer service is among the most UNSATISFACTORY, and to make matters worse, they are unresponsive to feedback.

The worst possible service!!! It is now just shy of 2 months to arrange a pick up of our glasses. Husband makes appointment 415 yet received visit reminder for 445 shows up at 430 and is told he is late even thou he showed her the email about the 445 appointment reminder, still asked to wait that he will have a long wait why is this now his fault!!!. Decided to make another appointment told next day 415 still no appointment reminder!! He is not sure if he should go??? Already paid it’s a pickup only unreal the lack of service. First and last time we will ever go, and we will make sure to let everyone we know as well.

Friendly staff. Dr Stolch was very thorough and friendly. I was disappointed that they don’t require masks in a medical setting. I am compromised and I am very careful. I had to ask one of the technicians to put a mask on and she did. Many people and staff without them. No one in the area where they sell glasses had one on so I will be going elsewhere.

Eye docs WestboroRude staff. Never saw the doctor. Charged for a procedure on a limited income for a senior.Lost this person.

Called today for an emergency eye care. The lady on the phone told me they don't do emergencies. My eye is swollen, red, hurts when I blink and I have blurred vision. Next availability to see me for an emergency is in January. An emergency is an emergency??? If you can't go to your optometrist for an emergency, who do you go to? On their website it says: ''Eye emergencies can happen at any time. The eyeDOCS team is here to help you find the treatment you need.If you think you are experiencing an eye emergency, contact us right away. If your emergency occurs outside of business hours, please proceed to your nearest emergency medical clinic or ER.'' False claim. She told me to go see my physician and my physician told me to go see my optometrist. Physicians aren't as trained to diagnose eye problems. No empathy and no will to accommodate. Very disappointed in the service.