Scotiabank

This rating is not based on the new teller-less" banking

I wouldn't even give them a star but how else do you complain about the service. I asked for an appointment and at one time they had hours into the evenings and Saturdays, but that's no more. They never even called to book the appointment. How is that service, now I need something but they are never open, instead I need to leave my essentials service job to maybe find someone working during my lunch that can help me out. Nope they have the people that can't help on at lunch while the managers are on lunch. I have been with Scotia almost 30 years. I guess it's time to move on.

Whenever I visit this branch they provide best customer service. I always had great experiences in this branch. Always resolves my issues and many more.Thankyou Nancy carpino for helping me out today :)

The teller is very rude and nosy there, I went to withdraw $40 and she asked me a ton of questions since I was from out of town, like what I’m doing there. It felt like an interrogation and she made me feel very uncomfortable.

I've been banking with Scotiabank for over 20 years and at this branch for 12 of those years. This includes business and personal banking. I have seen a steady decline customer service ever since they switched to the teller less Branch model. For a while there they had some stability with employees that stuck around long enough to get to know their loyal clients but it seems to be transient at best. I know this isn't a reflection on Scotiabank as a whole because I have switched my primary brands to another one close by and continue to receive exemplary service from them. Scotiabank needs to take note and act the correct the situation at this branch before they start losing loyal personal and business clientele.

You at least need one day time if you need something done at this location !!! receptionist was just passing her time by asking me millions of questions and still needed to ask more to verify my identity just wasted my time today went there to get a new debit card because i lost one receptionist asked me a bunch of questions that I answered perfectly right but she still had the audacity to ask more but not get the work done so i had to leave from there and go somewhere else such a shameful and frustrating service experience ever for a bank !!Awful customer service

I have had excellent service at this branch and I get the new setup. most of my banking is electronic and I don't carry change often, so I couldn't care less if they had teller service. Loans, mortgages and investments are what most people go to the branch for and this branch has excellent friendly staff especially the receptionist.

I would give no stars to but it is not an option. This branch has absolutely 0 customer service. When you walk in there is lots of staff who appear to be doing nothing but walking around. These staff certainly are not looking after customers there are none. When you ask for assistance the response is “do you have an appointment “ ….really?? No one is in here. The simplest of task tends to be met with resistance. Go elsewhere!!!!

What a disaster, I can not believe that they are still struggling with a change of covenant on my mortgage (since July 2019). Extremely disorganized and uninformed. Why am I explaining how a rental agreement functions, or how to handle a charge against title when you are the ones that forgot to remove it.The only thing keeping me there is the monstrous penalty I will have to pay to leave, when the term is over I will never do business with this bank again. The corporate customer service does not even return your emails despite being a customer for the last 14 years.

In my experience, the employees were extremely friendly, professional, and helpful. Met with a financial advisor there and got a line of credit quickly and without any hassle whatsoever. The receptionist will make sure to greet you and ask you what you need if you don't use the machines. The branch was also very clean and modern. I personally like the no teller system.