Enterprise Rent-A-Car

We rented a compact SUV from this location. We found the staff to be courteous, helpful and efficient. The vehicle we were given was clean, well serviced and we had no issues with it. We had the vehicle for 13 days and had no issues during that time. Returning the vehicle was quick and easy.

The absolute worst store in the entire city. Every experience I’ve had with them has been nothing but terrible. From surprise charges, to blaming me for scratches documented when the vehicle was originally picked up. They do nothing but take complete advantage of customers every chance that they get. STAY AWAY FROM THIS LOCATION!!

Staff are nice, quick, very professional, and give clear information and guide about the car. Rented with them for a week and it was a relatively new unit, clean, smells new, and most of all ran quietly all the way to British Columbia and back. Well-maintained unit. No troubles whatsoever!

I would give zero stars if I could. Instead of taking the 100 dollar deposit for damages they took 1000 dollars. They don’t show you the amount when you’re paying on the machine. I didn’t find out til I looked at my credit card statement on my banking app.

Had several bad experiences this winter with Enterprise. After being in a car accident and needing a vehicle, I went with Enterprise. The first vehicle I was given kept getting stuck in an inch of snow. I brought it back to complain and the agent said I was being picky as I'm used to having snow tires. This was not the case. I told the agent to check the tread depth as the tires were almost bald. He said they couldn't be and that their standards are higher than the legal requirements. He refused to measure the depth but eventually did as I kept insisting. After measuring and determining that the depth was below all standards, the car was grounded.Vehicle #2 was no better. The second car I was given left me stranded on the road. Several dash lights came on including the check engine light and the car kept puttering and shaking violently down the road. I returned this vehicle and brought my business to Budget down the street instead.Both vehicles I received from Enterprise had over 60 000 kms and were more than a few years old. I believe they are running their vehicles into the ground.When I went to Budget, I was given a free upgrade and the vehicle was just a few months old with 2000 kms on the odometer.There were also issues with the attitudes of the 2 rental agents that I dealt with. They were both not helpful at all.To add to this, Enterprise charged Manitoba Public Insurance for 3 days of rentals when I physically had the 2 vehicles for less than 48 hours.

The most austere, unhelpful, soul-draining experience we've had in all of Manitoba. We love this province but this place sucks. We had a booking hiccup with credit card name not matching up with driver's license and were left to hung out to dry. As we waited outside the office on the curb trying to arrange something with a private company to get a car (which thankfully saved us), we saw how the employees reluctantly scrutinized the returning cars with the customers. Every suggestion of an imprint being poured over, demanding photographic representation of any scuff or bruise. We left there thanking our lucky stars there aren't more of these dead-eyed black holes of humanity in the world. So basically try to steer clear...

I rented a Chevy Malibu and found out how bad the headlights are, called to see if I could have it replaced. I was told to come over as they could not guarantee what car they have but when I came over I was told there was none available and I have to be put on the waiting list. Why did they not put me on the waiting list while on the phone and I don't have to waste my time and gas coming over to nothing.

I’ve been to this location twice and both times I have been greeted and taken care of by Zach. He was so personable and respectful with me it made my experience a solid 10. Not only did he take the time to make sure I was comfortable in the vehicle he also followed up with a phone call a few days later to make sure I wasn’t having any issues. I’ve been working in customer service and hospitality for years and Zach has got to have one of the best attitudes I’ve come across. Give that man a raise. I will recommend this location and be back in the future. Great job Zach.

Picked up a vehicle from Enterprise Regent branch. CSR was pleasant and the deal was smooth, then we got outside. Vehicle was so dirty it was difficult to spot issues.Then the interior was nasty, sticky, and had debris sprinkled throughout.During covid I find this really disappointing and should be unacceptable.Pictures taken immediately after delivery.

I reserved a compact SUV about a month before my travels, and because I had a last-minute change to my departure time, I showed up a bit earlier than when I was told to pick up my rental. Although they didn't have a compact SUV right then, the staff made a few calls to some of the shops that due regular maintenance on the vehicles and without skipping a beat, they shuttled me to the nearby auto shop doing the oil change and completed the transaction there. It was exactly what I had reserved, and I had a great drive with a vehicle that just had an oil change done. The detailing was great, and fuel tank was full and ready to go. So, to see the staff scramble as they did to satisfy my last-minute change, I was very satisfied with the result. I felt they did everything they could to meet my needs. Very professional!