Valley Fairy Tails

We brought our 15 yr old mini terrier mix in for a groom and nail trim, and are so impressed. The staff was extremely patient and professional, giving Benny breaks as needed to help him calm down before they proceeded. They managed to trim all his hair - even in the places he hates being touched - and he looks great!! I would strongly recommend this grooming business to anyone!

Our dogs haircut itself was fine, however we didn’t appreciate the customer service. We were told our dog had open wounds that were infected, yet couldn’t show me any wounds when I asked if I could see them. We were told she may have a yeast infection and she should be checked at the vet, yet there is no redness to my dogs ears or itchyness /scratching. I am a medical professional and am aware of what open wounds and signs of infection look like. We were shamed for having sand in my dogs coat telling us to brush her twice a day (she’s a golden doodle with tight curls and rolls in the sand daily), I have three toddlers and can barely brush my own hair let alone my dogs twice a day. They also told us to have her hair cut more than we have ever had it cut in her entire 9 years of life - and our previous groomer never had any issues or comments with our dogs condition and how frequently we groomed her. Ultimately I felt like they made us feel badly so they could make more money by grooming more frequently. We tried going twice to this place and my husband also had a negative experience when he picked her up last time as well. We will never be back especially for $200 for a 2 hour job (our previous groomer charges half of that). They should really educate themselves on proper medical terminology and what not to say before scaring other clients with words like infections and open wounds to guilt people into unnecessary appointments.

Heidi is absolutely exceptional! She did an amazing job of getting all the mats shaved and cleaned on my cat. He is super afraid scaredy cat, but with Heidi's calm loving nature he calmed right down! I am Extremely pleased with the results!! I highly recommend Heidi! She truly has the calming demeanor to put all pet fears to rest. Fantastic job!! My fur baby Joey is so much happier now. Thank you so much Hiedi!! I will be booking again soon for Rosey!!

I brought our Akita to Valley Fairy Tails to try a new groomer as I want to get her on a more regular grooming schedule to help with shedding around the house. I was immediately greeted with such a lovely woman named Heidi who made me feel SO comfortable leaving our girl in her hands. My pup can be quite timid and nervous as she is a rescue but Heidi did a fantastic job helping to make her feel safe.Heidi takes her time and our girl looked AMAZING when I picked her up a few hours later. She smells great, nails are well trimmed and Heidi was able to get a TON of hair de-shedded. I was blown away at the pricing for such a incredible job and before I even left the parking lot I texted a girlfriend to recommend Valley Fairy Tails for her dog aswell!Highly recommend after only one visit!

Working area was spotless with all modern equipment. Heidi was knowlegable, courteous and attentive to our wishes. The grooming was meticulous and even down to the smallest details.

Heidi is awesome! Trimmed my Blue Heelers claws and my girl was happy, no yipping, nipping or barking as happened at the vet when trimmed! 100% Recommended!

Awful customer service.I’m super super disappointed with the service at Valley Fairy Tails. Before the holidays, my parents had their dog booked in for grooming - they are returning customers. The day of the grooming we had a family emergency and my mom cancelled the appointment immediately. They made her pay a $60 cancellation fee (way too high in my opinion). But here is the super frustrating part. Later that day, my mom was able to arrange for her dog to make the initial grooming appointment and when she called in, they told her they filled the spot. Which is fine but then they refused to reimburse her the original $60 cancellation fee! I think this is awful. 1) there should be some leniency for returning customers and my parents have never had a late cancellation before and 2) if you are able to fill the appointment you are still making your money! I was appalled when I heard this. Please do the right thing and reimburse my mother her $. She has worked very hard for her retirement $ and what you have done is completely unethical.

They completely shaved down our dog. Very displeased.Also no 'scolding to clients is necessary"

Very friendly! Amazing staff, was quick with my dogs nails. By far my favorite in the local area! Would recommend!