Boathouse

Chantel is awesome. Recommend this location.

Rude customer service! Bf bought shoes, never wore them except in house to work them in like you would any shoe when first brought them home and they wouldnt return them. She said let me go talk to my manager, then to find out she is the manager and went to the back room to talk to herself i guess. She was so ignorant! Ill never shop there again.

At first I was disappointed to find that they don't actually have any BOATS in stock, nor have they ever! But, I found some sweet swim shorts and booked a vacation instead! My go to in the mall for shorts, shoes and to top it off a very friendly and helpful staff!

The manager was so helpful! I live out of town and needed a particular sweater for a birthday gift. She offered to hold it for me for a couple of days until I was able to make it into the store to purchase it.

Excellent customer service from the sales associate, found me the cutest Carhartt fleece

fantastic service, and great product! best store in the mall for sure!

I purchased a button up shirt for my boyfriend for our vacation, he wore it once out to dinner and one of the buttons fell off and actually has a small hole where the button is supposed to be. We went back and asked if we could exchange it for a new one. The lady at the counter from the beginning was rude and acted as though we were an inconvenience to her. Her response was that the button fell off due to “wear and tear”. Due to her disinterest in helping us I asked “are you willing to help resolve the problem” and the response was “we don't take returns”. Quality compared to price sucks and your customer service is terrible.

If I could give zero stars to the Georgian mall location I absolutely would ! After have no associate in the store for 10 min she finally walks in. I told her I had a 10% off coupon she proceeds to say unless is a virgin mobile coupon it doesn’t exist...me: I have it in my email.. her: no you don’t, do you want the sweater or not? Me: is there a manager here for me to speak to ? Her: hold on... (wait a few min) yeah the manager doesn’t want to talk to you. ( find out later no manger even in the store). I actually bought the sweater because nowhere else sells that particular sweater and it was a must have for Christmas. I call head office .. I get no reply from district manager Lisa. two weeks later I follow up.. Lisa calls me back .. calls me a liar and none of that actually happened and I made it all up.. well done boathouse ... your customer service from the top down is absolutely atrocious!

Such excellent customer service! The store was very clean and easy to shop, got a new comfy Billabong sweater, love it!

Very disappointedI purchased a pair of shoes less then 24hrs ago and they wouldn't let me return them cause they were to small