Bay View Home Hardware

Always find what I needed and I really, really appreciate the staff. They are all knowledgeable and all take the time to help me and other customers. This is good, old fashioned service!

I come here to get keys cut often. Best place in the city in my opinion.

Terrible service. On two separate occasions they’ve closed early. I placed a curb side pickup this morning and the man on the phone was deadpan, short, and unhelpful. I explained that I would get there close to close and last time they closed early. He said this would not be a problem if I was here before 5:00. I wanted to pay so I wouldn’t have to come in but he was hard to communicate with. My wife and I had to leave work early to get there before close at 5:00. We got there at 4:50. Immediately we phoned and were on hold for two minutes before the phone was cutoff. We found a sign saying there was a drive through pickup on the south side of the store but we found no sign of it. By the time I got back to the door he was turning the “open” sign off. It was 4:55 by this point. He very reluctantly opened the door and explained the cash was turned off. I said it was not yet 5:00, we had been there for some time, had called, AND tried to follow misleading signs. He said there was nothing he could do. When I explained we left work early and live in the country he told me I’d have to come back. I told him this was the second time they’d closed early and he said there was nothing he could do. About a month ago the same thing happened. We were in town and it was 4:50 and we were about five minutes away - could they set some mulch aside. They could but they were closing as it was 5:00. We said it was 4:50. She said no, her clock said 5:00 and we would have to come back tomorrow. We said we live in the country and only come to town once per week. She said it was 5:00 and they were closed. My understanding is that cell phones all display the same time so it was not our clock that was wrong. I don’t like having to leave work early to get to a store - especially a retail store that closes as everyone is getting off work. I don’t appreciate my trip into town being wasted. Will not be shopping here ever again.

Always very helpful and friendly staff. Ken always goes out of his way to get the products we need. Today he not only came threw with a large salt order that he had to transport from the Picton store but hooked us up with 2 dehumidifiers that we needed pretty quickly. Will always recommend Bayview Home Hardware.

Great service.. cant ask for anything more ..trust me

They can be very helpful at times some staff are nice some are rude but for the most part nice

Very friendly and knowledgeable staff

Nice staff.Decent prices.

Nice little store with friendly, helpful staff. They have a little of everything, including gifts and decorative items unique to their location. Highly recommend.