Best Buy

I went to Best Buy to upgrade my phone and a girl named AMA was extremely disrespectful! She didn’t provide me with the service and after wasting our time she said her computer doesn’t want to work and we should go to tellus, she didn’t call support or do anything to resolve the issue, there was 10 other computers to use and she simply said her computer doesn’t want to work and she’s not going to call support for it and refused to help because the process is long. The worst service I have ever received! This girl should be fired and never allowed in a customer service job. Thanks for the help AMA

The best buy Boxing Day sales are totally worth it. The staff is nice and try their best to help you out. The online service and delivery are perfect, delivered to your door by Canada Post, and the products are amazingly the same as described!The sales are wonderful!

Big thank-you to Mélissa for the help in upgrading my old phone and switching to new accompanying accessories (charger, battery bank, car plug). Much appreciated.

Great experience in store with console, PC and TV experiences as well as home equipments and phones. The service is great, got great services from their employees and the store is well structured, so it is easy to find your desired items. They have the most popular brand their too, such as Microsoft Surface, Google Home and Amazon Fire.

I always buy my electronic and phone in this place. The staff will listen to you without any pressure. Some phone will even come with gift cards up to 200$! The only thing I miss in this place is that the place is not big enough, so most of the big articles like freezer, fridges, stationary bike and so on are not in the store. You have to buy them online and some time it will not be exactly what you expect. I recently got a stationary bike and it was making too much noise, I have to return it; if I was able to try it in store , this will have save me time and effort of mounting a bike. But they accepted the return without any trouble. One last thing, best buy should think of removing the annual fees on their credit card. Most popular places like Canadian Tire, Tanguay etc. have card without annual fees. I know people that will not buy in Best Buy just because of that. But I recommend this place.

Standard electronic store. Ok service, lots of boxes around. Nice parking underneath and convenient opening hours .

Needed a power supply for my laptop. Salesman suggested a universal model, most expensive in store. Turned out that the tip for the socket in the laptop was not part of the standard kit, so not quite universal, though I could have the maker send it to me. By the time I got it I would be back home using the one I had left behind.Then, there was one person being served at the returns desk by first one then 3 staff, but no one even looked my way.Maybe other locations are better but this place doesn't even rate a fair.

I would like to give zero star but 1 is the minimum to post a review. I have recently purchased a dishwasher through Best Buy which included free installation and free pick up of the old appliance (confirmed by the phone agent at the time of purchase). Unfortunately, the dishwasher was delivered but uninstalled. The delivery person refused to install or to pick up the old machine even though recycling is free in Québec. I have called and written to Best Buy for at least 6 times over the passed month but each time I was told that I would get a follow-up within 48 hours which I never did. The old dishwasher and new unopened dishwasher have been sitting there for over a month now. I wanted to end this and asked for a refund because I never received the installation service that was promised. However, Best Buy said the 30-day period has passed and they can no longer issue me a refund. They also said that if I want it installed, I would need to pay for it now. There isn't much I can do now except I want to give everyone a warning before they purchase any items from Best Buy that requires installation services.

Different prices for different colors. Too over priced and the tax it way too much. The price tag said $184, with tax it was over $200, and with a three year warranty, it was over $300! That is utterly ridiculous. But the staff is very helpful and very nice. I was treated wonderfully.