APC Security Group

A security group that you can count on.

凌晨4点商铺玻璃被砸，保安室一觉睡到天亮，早上8点多才给我电话，责怪我没有接电话，我根本没有收到任何未接来电，警察也没有来，建议不要使用这家公司，不然真的有事情的时候，负责的业务员什么都不管。

Service is very good

Have been a happy customer of APC for over 20 years. After we immigrated to Canada in 1997, we move into a single house that was pretty huge compared to the apartment flat in Hong Kong. But we quickly found that it became too large for us since our two sons went studying in out-of-town universities. The “quietness” of the house attracted burglars. Our home was broken into two times in three months, luckily it happened when nobody was home. Cash, cameras, jewelries and watches were stolen. Then we shopped around and heard from friends that APC is the best in the market. We gave it a try, installed a home security systems with the monitoring option. That is easily the BEST decision I have made. If it wasn’t the quick response from APC’s staff, on two occasions we would have become the victims of home invasion or even more horrifying consequences. THANKS, APC!

Heard about APC’s EV charger installation service on radio, thought I’d call to find out more. Unfortunately it was on a Saturday and need to call back in the following Monday. Called again and got to speak with Irvin. He was very courteous and knowledgeable. He was always responsive and provided good info and insight. I was able to get him all the info he needed over the phone and his quote was very competitive. He was also able to get me a good price for the EV charger. Irvin was always on top of things and keeping me informed. On the day of installation, they arrived on time as promised. His team member, Henry (electrician) was very professional and skillful. He added the NEMA socket and installed the charger in a breeze, and cleaned up afterwards. I was happily charging my EV right away. Just like to thank Irvin, Henry, and their team for such excellent services. I feel so good to know that there is such an exceptional company right here in my community!

I called during the night after an outage and after the alarm was armed. I did not have the disarm code so I called the service number. It redirected me to the monitoring center; the gentleman that answered was not sympathetic to my situation, was very short and rude, could not offer me any options other than to call the service line in the morning and that I'm SOL. Called another number, same guy. Another number, same guy. Finally I cut the power to the alarm. Thanks, APC, for leaving me out to dry, you will never get my patronage.

It saved my mom!APC的隨身保iHelp，救了我媽媽一次。上年她自己去溫哥華唐人街買餸，迷了路，幸好有隨身保call台協助她，再通知我開車接她回來。感恩！

I had to call the Monitoring Centre and Service line (2 different numbers) a few times yesterday in the evening. The man that answered the phone did not seem to know what to do (ie. Codes for checking zones etc). We changed the battery for a few of our sensors and alarmed everything. Everything was fine for a few hours. We got a call from the same person (another number) because our alarm tripped. When calling back, he was not able to explain why this had happened despite it clearly being a system malfunction. (Being fine for a few hours and then tripping even though our place was safe and alarmed). I was super frustrated when I visited the residence in question and called him back but wasn't able to get any help on this to rectify things. He wasn't able to explain why this had happened despite me explaining that everything was alarmed, nothing was out of ordinary. I have to wait to call for repair on Monday.Not impressed and this is contrary to what you have stated on your website:we also provide 24 hour repair service on your security system to ensure that your equipment is working properly." It is also stated on your website that there is a commitment to fix the issue within 24 hours when there is a system malfunction.Disappointing service and experience. There are countless alarm companies in Greater Vancouver; if you are not providing satisfactory service

Amazing Service!!!

Customer since 2000. My parents need Cantonese monitoring service and APC provided very good, friendly service.