lululemon

Wasn't too crowded when we went on a Saturday. They have a lot of cloths made for yoga and for if your working out. Store staff was friendly. Overpriced as per usual but worth the good quality.

I could list 100’s of stores where this could have been an easy interaction but instead, not one but TWO levels of customer service (In-store and call centre) refused my request. I was left going to Twitter to resolve my issue, and thankfully one of the CS reps there was more than happy to assist through DM.As a company, you spend time and resources building a customer base through community events, YouTube, social media, etc. So what’s the point of all of that if in the end you’re willing to lose that potential customer connection over a return?The market for similar product is large, and growing daily as people turn to starting their own brands. People have choices, so basic customer service will continue take priority over brand name.Do better.

I called a dozen times over 90 min trying to get an inventory check. As the online inventory system does not update in real time, I was trying to save myself the 40 min round trip drive. Not once did an associate answer the phone.

Cyrene helped me yesterday at Lululemon and she was absolutely wonderful. She had exceptional customer service, knowledge and professionalism. Thank you so much Cyrene for restoring my faith in customer service again!!!!

One of my favourite lululemon stores!! The staff is very kind and helpful they reach out and stick with you to help find you the product you’re looking for.The store is very clean and organizedWashrooms are not availableMasks are mandatoryThe decoration and the design of the store is very well designed.

Waited in line for over 20 mins just to have the cashier tell me she couldn't exchange my at ease joggers. I have never had this problem, all my info amd purchases were on my account. I shop at lulu all the time so they could see I spend a lot of money here. They didn't even care. What a horrible shopping experience. Definitely didnt feel valued at this lulu at all! Thanks!

Went with my husband to exchange a pair of pants that was ordered online, for a couple pairs of shorts and was met with confusion why the order number from the online order couldn’t be used to compete the transaction. The service we had with the associate at cash was subpar at best, and she was adamant that she needed a number from an email titled “The Waiting Game Is Over”. We had started searching for that exact subject in his email account (it never existed), and he even went as far as to check his email through a browser vs the Gmail app itself incase it would have showed up there for some reason, and despite showing her his phone that an email with that subject isn’t there, she ultimately used the order number with an attitude that it was an inconvenience to her.Not sure if she was new or needs further training, but if we’re saying that email doesn’t exist and all we have to show is the original order date and shipping emails, please don’t waste our time, and the time of the 10 people behind us in line if you’re just going to use the order number anyways like we have done in the past.

For this being the only store in GTA please tell me why there is only 1 cashier open all the time? Every time I visit there is always 1 cashier and a long line up. You spend less time shopping then you do waiting to be checked out. Also the mangers are super inconsiderate. I live in Brampton and I drive all the way here to make a return and they cannot make an exception for not having the tags. Go to a different location or make some changes management.

Been shopping with the brand since at least 10 years. This was the first time had a little issue with Hemming since they couldn’t find the pants I gave for alteration But they were happy to assist me, trust me, and give me a brand new pair of pants. The service from their staff exceeded my expectations. A rep assisted me in finding a brand new pair that I liked. This is why I love this brand. Best pants and best employeesThank you

July 9th, 2023On July 9 2023 I went to Lululemon at Square One. The cashier was extremely rude and self righteous. She basically threw the receipt at me. They have to educate their employees to be professional and polite. After spending over $300.00, I deserve kindness. I won't be shopping at that location ever again. Check yourself!