SoftMoc Shoe Rack

Went into the store with my family and was just like to say that I found the prices to be good. I'd also like to say I found this place to be very child friendly. Thank you for your patience and helping us find the right shoes for us.

Went there when they were open at around 9:30 am and when I walked in, the person at the cash in a very rude manner said “excuse me we’re not open yet” which then another employee corrected that they are in fact open.That same person was talking very loudly on the phone and did not offer to help me at all. I asked another employee to help and although they did, it was very obvious that they were annoyed to do so.I got the wrong size I asked for and I had to correct them. I’ve been to this location several with no issue. Not sure what happened today but definitely will not be coming back. Not to this location at least.

Was greeted right away, asked if I need help. Was offered suggestions. Satisfied customer, thank you Malek.Went to Bayshore and Carlingwood...was given the best customer service at the Billings Bridge location.

The customer service at this store is awful. They don’t informs customers about their return policy. They just do business for their purpose.

Collection is good. Customer service on the other hand is another story.

Terrible! Store has a good selection of shoes at reasonable prices. Unfortunetely, the staff is terrible. I went there on different days and staff is just talking among themselves, ignoring customers. Two ladies, a young and older one had a terrible flu, and young male that also works there seems useless helping customers. All three unhelpful! Upon asking questions I was treated in a very condescending way. Please if you don't like your job, just quit!

Went there before noon time (not busy) . stay around 20 min and looking for some help from staff, twice called them and asked for help but NOTHING . Finally after many time tries I found my right size shoes myself and took it to the cash. The person at the cash in a very rude manner when I asked for 10 percent discount which I used to have in pervious purchases as a neighbor or mall worker and he shouted me very loudly we cant do that" and left me alone with another employee and went to the back. I was in a moment of SHOKED.The other cashier was talking very loudly on the phone and did not offer to help me at all. I asked her to help but she was not care as well. it was very obvious that they were annoyed to do so.So

Went in on Sunday, June 4th at about 2pm. Approached the only Associate who was stacking boxes on the main floor to ask for a shoe size.I said excuse me, she doesn’t acknowledge me but continues to pack boxes. I repeat, she doesn’t even turn to look at me but continues. Finally, when she is done, she turns to me. I ask her for my shoe size, she doesn’t check and states they only have size 11. This shoe is on sale so I brush it off.I find a different shoe. I approach her again as the only other Associate is at the cash registry. Once again, she doesn’t even turn to face me, and gestures something while mumbling. I say excuse me, she rudely points to the other Associate and says he can help you. I say your back is towards me so I can’t hear you clearly. While, I’m saying she angrily says over and over again that the other Associate can help me. I ask for her name, she says ABSOLUTELY NOT!So, I go to the Associate who has heard and seen this. I ask for the manager, he says he is the manager. I ask him if he thinks the way she just spoke to me was appropriate. He sighs and says, “Do you want me to help you with the shoe or not”. I repeat, do you think that was appropriate, he repeats his sigh and states again do you want me to help you with the shoe or not. I ask for her name for a complaint, he says obviously I can’t do that. I ask for his name, he sighsagain and declines. I push further, he finally says his name is Luda.All because I asked for shoe sizes from the available associates. It is disgusting that this is how you treat your customers. Your managers, if that was the manager, condone rudeness and are equally rude. The other customers in the store, approach me and agree that they were shocked at how they both spoke to me. Well, never again and will be sure to let my friends and family not to support your store.Obviously, one star isn’t even deserved.

I ordered a pair of birkenstocks online for my birthday and I tried them on around the house and they didn't fit well. I went to return them and the manager" replied they were worn and had dust on them so she could not refund us. So let me get this straight