Bell

Had my cell switched over from Virgin a big hearty thank you to Kenny Brewster for his labours and getting me on the right track. Professional and great service much appreciated again Ken!!!

Went to go add an iPad to my bell plan. Was specifically told by an employee that there is absolutely no down payments at this specific location for it. They go ahead and order my iPad in. I call before I go and officially pick it up and was told the down payment for it is $500 and some. I’ve been waiting just about 2 weeks for this iPad and now they say I need a $500 deposit. Make sure if you deal with the North Bay MeKeown location, that they disclose all information without lying… Quite frankly wanting to switch from bell. Terrible customer service.

Canada's largest telecom services provider with long history. Many options to offer to service seekers. Its like you name it, they have it for you.

Expensive! I've been work them for years. For the area I'm in they have the best reception but that doesn't say a lot because many places in my area are dead zones. Actually I have to leave my house to answer my cell phone. All in all they are OK. Wish they would offer a little cheaper of service because in this day everyone needs a cell phone.And please please get fiber to my area your wifi sucks!

Excuse the typos..I’m tired but need to get this off my mind. I was told by 5 different tech support agents that I needed to go to the Bell store to have them physically activate the cellular for my new watch. I spoke with an older gentleman regarding my issue. He then asked where I purchased it. I told him through the myBell app. He then went from cheerful to arrogant. Next he then explained that the five techs that told me I have to come in don’t know what they are doing…and again that I have to call them and figure it out. I then told him I’ll call tech support outside and hopefully get a answer before I leave. I explained the situation to the agent on the phone and they then asked if there was an agent available to talk to… to see what they could do. The agent was outside the front door and asked if he could help me again… I greeted and explained I was on the phone with support and they just wanted to talk to him to see if they can resolve the issue. They told me it’s the store agent who MUST resolve the issue due to the MyBell activation issue. He flipped on me and started yelling which then my colleague came running over at that point. He then confronted the agent on why he was yelling at a customer. He then told my colleague he is banned because of his language and then turned to me and said I don’t appreciate you bringing the phone to me so your no longer welcome here too! I walked back to my vehicle with tech support on the line… I asked if the agent was still there. The agent paused for 20 seconds and then comes back on the line apologizing for the situation and what she just heard. Waiting for a solution. Bell phone support has been great. I just need someone to “fix” the problem before I feel I have to cancel everything. Why is no one helping be and sending me back and forth?? Yet I still get the bill! Thanks.

Comunication problems with Bell.

Amy is a great manager!Knowledgable thoughtful ,helpful,straightforward & honest! Always pleasant takes her time to explain all of your options!Never trues to sell you what you dont needShe is always thete to help out after the sale ,never leaves yoy hanging !!love her shes the best

These guys were amazing! I had to get a new phone and they set me up.I did come in for a few accessories and inquiries and these guys were awesome!!

Thank goodness customer service still exists! Been dealing with this location for a few years now, and honestly they are the only reason I have Bell services. They are super helpful and answer all my questions each time even when I change my mind and upgrade randomly. And man oh man they know their stuff. Even during COVID they have been helpful with cases and SIM card purchases. So naturally I'll be back again for my next upgrade next year. Make sure you call ahead if you're going in for a hub to make sure they are in stock. During COVID you can imagine why. But for phones, SIM cards, and even cases they have had just what I need. Just picked up a new otter for my hubby's phone. They had the black on in stock but he wanted brown, so they ordered it for me and it came in super fast and got the call to swing by for it. Very pleased as always! The assistant manager is incredible! That woman is so patient and uber efficient and crazy helpful. Like above and beyond helpful! Highly recommend.