Geek Squad

I had purchased an extended warranty on my appliances last year. This year I am facing one issue with my dishwasher for which I called into Geek Squad on August 16th, 2021 and I had been provided reference number # 43693352. Now after that it's been hard time for me to juggle and follow up for my issue of appliance. First thing, the technician did not appear on the scheduled date and visited a few days after to investigate the dishwasher issue. Later I found that the dishwasher can be repaired so waited for that, after that some part was ordered so have to wait for that. I was told over phone initial ETA of 30 days and if not repaired within that time my appliance will be replaced. With this it has now been almost 60 days. Even today when I follow up with Geek Squad, I am told that my request is under process and it will take some more time for which I have no option except to wait for x number of business days. This same response was given one month back and time keeps extending. I am not provided with any written commitment though asking many times. Moreover, I am eligible for replacement of appliance since it has already crossed time but that is also not guaranteed.It looks like it can go indefinite and I lost hope though I had purchased extended warranty from Best buy where only Geek Squad is the option. I do understand that due to the pandemic there are some hiccups but at the same time I don't expect unethical and irresponsible behaviour.

Ripp off . Dont buy any extended warranty . Lies only i paud $250 for extended warranty on sony tv for 4 yrs . Went there to replace tv remote after 2 yrs they denied. And try to sale new remote . So sales person lied to when they sale ,when i call keek squad they dont do mutch about that you have to deal with store . So please be careful when you buy any extended warranty

thieves! They charged me 300CAD to change my cell phone under warranty and they sent me a different one from mine, they say they can't do more, be careful, they are scammers

I had an extended warenty for 4 years for my laptop and my hard drive stopped working and they wouldnt replace it :(

Staff was very knowledgeable, patient and met all my needs and expectations