Fairmont Le Manoir Richelieu

Disappointed by a single nite stop. Unfortunately, our expectations didn't meet the reality at this high-end hotel.Very dated rooms, including everything.Carpet, furniture, electronics. Room very small. Downloaded electronic door keys(APP)didn't work properly, so we had to get the usual ones.Great-pool and sauna, restaurant (breakfast), and surely location.Unfortunately, overall, we felt that this place was just a money-making machine.

Came up from the United States for a snowmobile vacation. First time there and with a big trailer in tow it was hard to figure out where the entrance was. After some sign reading we made it down to the main entrance only to be yelled at by a bell hop telling me not to park near the circle. Hey I just drove 10 hours to get to the hotel. I'll comply with the rules but please be courteous and work with your customers.After that we found out there are no luggage carts only pay for Bell hop service. With all the gear we bring on these trips that is very hard to swallow especially considering the parking lot is very far away from just about any room on premises .We made a mistake before leaving the US by not getting our trail passes online. Unfortunately the hotel had no business center to deal with this issue . That is completely unheard of in this modern world. A very friendly manager named Sophie helped us using the service desk computers and was very gracious about doing so.The heated sled garage is nice but again a trek to get there with our gear on and carrying saddlebags . Luggage carts would have saved us a number of times there.The room and facilities were top notch. Bed sheets were very plush and the room was very quiet. Bathroom was spacious and had plenty of hot water.Restaurant served delicious food and the service was good. Breakfast was especially nice with many tasty options . Lots of private places to have your coffee in the AM and soak in the view of the St Lawrence .Hope this helps someone deciding to stay there with snowmobiles in tow.Jim

The resort staff was exceptional! Going above and beyond to make your experience great. From the restaurant staff service to the pool lifeguard chatting with the kids and making sure they are having a great time (even making them practice their Spanish!). There was a Christmas market outside with local crafts and locally made/grown foods & delicacies. Everything was very clean. I would suggest bringing a portable humidifier (or asking ahead if the resort has any you can borrow for your room), because the rooms were extremely dry, but that was the only draw back I can think of.

I had the pleasure of staying in a room with a picturesque river view and I wholeheartedly recommend this exquisite lodging option. This establishment boasts an exceptional ambiance complemented by an array of activities that cater to diverse interests, including but not limited to, an enticing pool, a refreshing swimming pool, a dynamic tennis court, and an invigorating ski doo experience. The stunning vistas are a sight to behold and exude an aura of serenity that is unparalleled. I can confidently say that this is an extraordinary haven for travelers seeking both relaxation and adventure.

Beautiful, clean and luxurious property with superb service. We stayed for 4 nights and met New Year in the hotel (with best fireworks we have ever seen). Despite staying during the busiest time, the hotel never felt full as it is very spacious. We really enjoyed water facilities - outdoor (heated) and indoor swimming pools, jacuzzis and a steam room. Gym has modern equipment and machines.We enjoyed going for a hike on the property with breathtaking views of the river. There was tobogganing and skating on the property but unfortunately the snow melted as the weather became mild. My kid liked the game room and a playroom for younger kids.Do take buffet breakfast - it was truly the best with high quality ingredients and our favourite -maple butter crepes!Rooms were very quiet and specious, bathroom was big. We personally loved old fashioned decor of the rooms which matches hotel’s style.We also appreciate that hotel is trying to be more environmentally cautious and doesn’t use plastic cups and has recycling and composting bins in hallways.All employees from a doorman to a swimming pool supervisor were super friendly and welcoming. This created a very pleasant atmosphere where guests say Hallo/Bonjour to each other and feel relaxed.

Amazing place with a breathtaking view. Weather was really bad, but we still enjoyed staying there. Definitely want to visit this place in Sumner. If you are driving to this place in a winter, make sure you have good snow tires. Road from Quebec City is spectacular.

The problem with the room was that it was too cold. (AC was on and couldn't dismiss it) and my effort to adjust the thermostat was frustrating. The last thing I want to do is have to contact front desk to adjust the temperature of the room (so we didn't). The door app did not work on an iPhone. We felt the price was high.

I will start by saying I have stayed at Fairmonts across Canada. This hotel is not to Fairmont standards. We were at this hotel for a conference at the end of May. The service was terrible. People had to change rooms during their stay. We had to request that the coffee shop open at times posted. The bar service was extremely slow. We had a reception on one of the patios. The patio stones were cracked and broken. Steps in the front of the hotel were also cracked and chipped. The gardens were in disarray. The hotel did have an amazing view. I would not recommend staying at this hotel.