Silverline Locksmiths Ltd (Key West)

Great assistance and punctual. Fast and Friendly

Used to be great, dealt with Ralph and Chris for years at a downtown condo highrise.....I'm not sure who answered the phone this morning, but I will be finding a new company to service the new buildings I just took on.Just because you are a trade company doesn't mean you have to sound like a rude, arrogant, tough guy on the phone. Some people that call you may have quite a bit of work, and no time for unprofessional-ism.

Good service, great prices! Got my hard-to-cut blank keys, that I ordered from Japan here (some places refused to cut them) - wouldn't trust any other place to cut keys, other than this place. Would recommend!

Called on a Thursday and got an appointment for Laszlo to come out to rekey our locks. Got everything done quickly and without a fuss. Even colour coded our keys to make life easier.

I was able to get a specialty key cut which so many other key place could not cut.

HORRIBLE SERVICE! I brought in a door lock and asked the guy if I could change the inner part to fit another key that I have, he said he had to take a look at the lock first. While I was still asking him about the price and thinking if I really want to change the part, he just kept dissembling my lock. When I decided I didn't want to change it because of the price, he had already finished dissembling my lock and told me that he would have to charge me to get it assembled back. I was shocked as I was NOT told that there would be a fee to assemble my lock back which HE DISSEMBLED ON HIS OWN. He only said he needed to take a look to decide if it would be possible to do what I wanted. This is no different from stealing. Good that I didn't really need the lock, so I left with my dissembled lock in a bag. The guy had no smile or any customer service. 10/10 WOULD NOT RECOMMEND.

Okay the 11780 River Road, Richmond location that I have tried to update is correct. The location in Google Maps always comes up two blocks east of its actual location. The people are great and helpful and reasonable

Great experience. Had a door latch and strike installed. They came back and adjusted when I had a quick issue and installed a plate cover for me at the same time.Great professionalism!

We locked our desk keys in our desk today and needed a fast solution. I spoke to Ralph who asked for the lock numbers and said to come to the office and pick up the key that would fit. The process took 20 mins including me driving there and back (saved $70 for picking up) and the key worked and we are back in business!!!Thanks Ralph and Eric you guys are lifesavers!!!!!

I am very pleased with choosing Key West, as they arrived the same day, fixed our lock issue, and took about 10 minutes. Ralph is amazing, friendly and professional, and the main reason why I would definitely use them if needed again in the future! Highly Recommend!