J-Von Family Medical Centre-Not Walk-In Clinic

The receptionist was very rude to me.My appointment was 3:10pm, I arrived at the clinic at 2:45pmI was tired, I took the skytrain , I walked a lot with my daughter in the sunI did check in, she gave me a mask, then I sat in reception, she kicked me out and said I couldn't sit hereShe opened the door and kicked me out again , said go walk with your daughter and come back at your time 3:10 pmWhen I came back, she got me with a scowl and said don't send email to the clinic, we didn't read the emailI said but I've tried calling several times and nobody picks up the phoneSo she asked me to go into the doctor's room , I asked her for another clean maskShe asked me very rude and angry face, where is your mask that I gave you, I replied that it was dirty , because my daughter threw outI felt very discriminated , the service is terrible, the receptionist is uneducated

I am deeply disappointed by the appalling customer service I received at J-von Clinic, particularly due to the disrespectful behavior of their receptionist, Jessie. Throughout my visit, the staff displayed a lack of professionalism and indifference towards patients' needs. However, Jessie's consistent rudeness and inappropriate conduct crossed the line. Her dismissive attitude and lack of respect made me feel belittled and devalued as a customer. Additionally, the clinic's failure to provide a proper platform for patients to voice their complaints or offer feedback further compounds the issue. I strongly advise against visiting J-von Clinic until they rectify their customer service issues, and establish an effective feedback mechanism for patients to ensure a respectful and satisfactory experiencgge

I agree with the previous review author that I would also give zero stars.I have been to this clinic since 2018. While my doctor is fantastic, the receptionists are extremely rude, impatient, and disrespectful, whether the communication is on the phone or in person.My doctor only works on Tuesdays and Thursdays, and the clinic is supposed to take same-day appointments from 9 am -12 noon. I called to book an appointment with my doctor. The receptionist asked me what's the reason. I have been coughing for over a week and tested negative for COVID multiple times. Sometimes when I cough a lot, it is hard to breathe. The receptionist replied, GO URGENT CARE!!" Then she hung up on me.The worst interaction ever! No patients deserve to be yelled at when they feel ill and need care. I wanted to book an appointment because I did not want to go to urgent care and put extra pressure on the hospital. I want to save it for those who really need it. Health care is a public good. It is morally wrong for clinics to choose what patients to take. I agree with all the previous reviews that J-Von only wants your money. This clinic does not really care about your health.My doctor is quitting soon

J-Von Medical Clinic impressed me with their prompt response and efficient service. Upon receiving the lab results from my x-ray test, they quickly scheduled a follow-up doctor appointment. I really appreciate their extra care for me. Their commitment to promptness and attentive service is commendable.

Doctors and staffs are extremely helpful and professional. The receptionists are always amazing. I’m not familiar with their online booking system, they took their time, patiently and show me how to book it step by step. Doctors answer all my questions without rushing me out, and the wait wasn’t too long. I always leave impressed.

This clinic is conveniently located, just a few steps away from where we get off. The doctors are highly professional, quickly identifying the cause of the illness and providing appropriate treatment. They explained the diagnosis report in great detail. The receptionist at the front desk is polite and patient, helping us make appointments efficiently.

This medical clinic so funny. When I go there asked about appointment for next day or next couple day. They said WE NOT ACCEPT NEW PATIENT. LOLI called them for appointment but no one answer.

We have been going to this clinic for 6 years and we have just been told we cannot come here anymore as this is not our family doctor's office.No warning other than booking a virtual appointment with no email confirmation and being told on the day of the appointment that we cannot come anymore and will no longer be accepted in two months.I feel that I am a victim of discrimination.I will look into their reasoning and make sure that they did not just cut us loose to make room for others, or the front desk thinking they can get away with treating people any way they want to decrease work load.

If I could give this place a zero for the receptionists I would. They are the only reason why I have taken my time to write this review. I don’t usually write reviews unless the place deserves to be told how bad they are.The customer service at this clinic is awful, truly the worst. I cannot understand how the doctors are competent and hard working when the receptionists appear to be brain dead. What kind of professional medical clinic only answers calls from 9 AM to 12 PM when they are open for much longer? What are these people doing all day that prevents them from helping people over the phone? Absolutely pathetic work being “performed” by these workers.This forces a lot of older clients who have no idea how to book an appointment to use the internet which many have difficulty doing.If it was not for having a Len established family doctor here already, I would have left a long time ago, like their other doctors have. You can check, just look at their door and see the names of doctors who don’t practice medicine there anymore.

I would give zero star if I can!I’ve only been this clinic once ever since the pandemic, the doctor was nice there, However, today when I walk by this area and trying to confirm if my profile is still under this clinic, the receptionist at the front door was so rude and told me not to be aggressive when all I asked was “does that mean I’m not a registered patient here?” What’s more outrageous is the other receptionist started laughing at me just because I asked. And she joked around said she was laughing at her own thing??? Both receptionists should be fired, they deserve zero respect and showed zero professionalism or respect towards their patients.