Notebook Galaxy

It was not what I needed but the knowledge of the staff allowed me to find my requirement elsewhere, very grateful for helping me to solve my need and they were very frank when saying

I came here after i had tried, and gotten pretty far into, a diy repair only to find the laptop had come with a pre-stripped screw... literallythe last scew I needed to remove. Because of the screw size and location other places refused to help me finish the repair as they didn't want to be liable for damages with trying to remove the screw. Notebook Galaxy agreed to work on it. They were fast, able to take me immediately and very polite. Even when they came back they apologised for it taking a little longer than usual and explained the whole process very clearly and concisely which i really appreciated. I 100% would come back here for any future repairs!

While my laptop ended up being beyond repair, Tim very clearly communicated what was going on with my laptop, provided advice, and made sure I was informed of the possible outcomes. Their fees are very fair & Tim did a good job of explaining the cost implications of the options I had.

amazing to deal with, when it became evident it would be cheaper just to buy a new laptop than repair my current one, there was no attempt at upselling me into a repair.

Good service but did not fix my laptop. Sent it in the first time and I told them that if it costs less than $150 they dont have to call me. It cost exactly $150 and all they did was change my charger. About a month later the same thing happened to the laptop. I send it in and they took about 3 weeks to get me a new charger (this time they didn't charge me). After 1 month the laptop broke again with the same issue. Nice people but bad service.

Really great customer service and prices. Highly recommend.Update: August 2022. I had a NAS setup with two hard drives. One of them failed and Tim and his team were able to recover the drive. I am very grateful for all of the hard work this place has done for me at very reasonable prices.

Great people, amazing service. Went to Canada computers to fix my DC port and they said it’ll take two weeks to repair. Went to notebooks galaxy, had delicious cake, lots of candy while waiting as the owner looked over the issue and estimated that it’ll take 5 days , cause they needed to send it to Toronto. Got an email less than 48 hours later saying that the laptop was ready to be picked up. Actual life savers, had delicious cookies when I went to pick it up.

I have gone to them twice now for spill related issues and they've been able to revive my laptop. Super friendly and great service! They respond really quickly and they've given great advice and input. Highly recommend and they are probably the best laptop service in Waterloo. I've gone to a couple popular computer repair stores around and none of them said they could help me and directed me towards Notebook Galaxy.

Notebook Galaxy is amazing. I've been going there for almost 20 years. They handle all of my new computer purchases, set-up and service. Always friendly, knowledgeable service and good pricing. Thanks Tim and team!