Mini Mall Storage

This place is terrible. DO NOT RENT THEIR UNITS. Their customer service is horrible, they add cost to your monthly bill without consent. If you're late, due to circumstances beyond your control, they charge double the amount. Everyone do yourself a favor and go somewhere else.

Update 2- just noticed something rather interesting. If you go to the Mini Mall storage web site for the Owen Sound location it has a 4.5 rating with random 5 out of 5 stars not even close to what I am seeing with Google review. What's going on here Mini Mall storage are these legitimate reviews on your site because they certainly don't reflect the current sentiment.Update 1 on my prior review - I called twice the phone number that was recommended in Mini Mall response and both times an IVR picked up and said 'This call maybe recorded' and hung up.I have since been trying to get a response on how to give up my storage units and have them stop taking automatic payments on my credit card. I called the local '705' number left a message twice over the past 2 weeks and no response. What horrible customer service! Needless to say I have update my rating to 1 and recommend to NOT use Mini Mall storage.**Stay tune for an update if ever I am able to get hold of someone***Prior rating no longer valid *The good - indoor loading area , convenience of being able to go anytime.The not so good - common areas need to be kept cleaner and in better repairWould recommend but not for very expensive valuables due to lack of cleanliness

They never call you back i rented for over two years rhen the raised the cost 3 times in 4 months so i moved my stuff out and they still try and bill me, customer service is a issue for sure,