R & B Carpets & Flooring, Inc.

Did a great job on the on my recent flooring project. Probably could of got a cheaper price, but I love the personal service from the other, Brian. I have used them in the past will return for future needs.

Have taken the first step in replaceing our carpet and kitchen floor so far so great Julie has been helping ussuper helpful not pushing us to one or the other will have to add more later we finally did it all new floors thanks to R&B carpets and flooring and I must say they did a great job lots of fun but great workers we had a great experience with them I had to take a picture of the guys that put in the hardwood floor. Didn't get a picture of the guys doing the carpet but here here's a picture of the two that did the hardwood floor

This is atop notch family owned company! Follow through and responsible.

In a world where customer service is becoming more and more rare, R&B Carpets goes above and beyond. I would highly recommend them.

We had our nasty carpet pulled up and the wood floors finished underneath. They turned out fantastic!

R&B Carpets is the place to go to for all your carpeting and flooring needs, they excel at customer service that is second to none !!! Their installers are friendly and professional and do an impeccable job with installation !!!! All while saving you money over the competition. Check them out , you will not be disappointed that you did

I would never buy carpet from them or anything else. Their customer service is very bad. In 2006 when we bought our house we bought all new flooring from them. The first month the threads were coming up. They charged us to fix it. It happened few times after that and we refused to pay to have it fixed. We wanted different carpet but they wouldn't do anything. Stay away. We were ripped off.

Great price, great product, Brian gives you a qoute on the spot. No waiting around for days on end. Had sheet vinyl, sub floor, and vinyl trim done in the kitchen. I Left at 730am came home at 230, everything done. Looked great, they used the garage to cut and saw, cleaned the mess up too. I would highly recommend these guys over anywhere else in racine, on time, efficient, great work! He actually does recommend getting other quotes, but hes still cheaper, and he really does want to make sure you like the way everything looks, or he will make it right for you! Thank you R&B!

R&B installed vinyl planking in my kitchen and carpeting in a bedroom last week while I was on vacation. They had done some work on my last house five years ago and I was happy with the work, so I went with them again. Seems to be a different business these days.1- I went to the store before I went on vacation to drop off a key. I went during store hours, but there wasn’t anybody there. Waste of a half hour.2- I returned home from vacation to see that their employee had broken the water feed line for my freezer’s ice maker. No note was left, no call was made to inform me of this. The employee simply left the line broken with the broken end sitting on the kitchen floor in a bowl to collect the drainage.3- I went to the store to collect my house key and ask about the ice maker water line and found out that the employee had never told anyone at the shop about the damage caused.4- I was told at the store that they were unsure where my house key is- their employee never returned it at the shop. There was a post it note on my invoice that read “where is Steve’s key???”5- It has now been made clear that the employee who broke the water line for my ice maker invited my neighbor inside my home while I was on vacation. He did this so he would have help with the water leak he created. Beware that if R&B does work on your house while you are gone, you might have unwanted visitors in your home.As it stands now, I just got back from vacation and have a broken ice maker and the shop is unsure where my house key is.Final edit - one last thing- apparently the extra fee to move appliances doesn’t cover cleanup. My new kitchen floor had black resin marks all over it- I believe from the pads on bottom of appliances as they were slid back into place. The Bona cleaner wasn’t enough- I had to get on the floor and scrub.The most thorough floor cleaning I’ve had to do in years and it was on brand new flooring.Edit on 6/17 to address R&B’s response:You did NOT offer to send the owner to fix the water line. You offered Jimmy, who called me at 9PM the night before he was hoping to come by. Jimmy is the employee who didn’t want to fix the water line originally because, as he put it, he “is not a plumber.” Why would I want him to fix it when he was not comfortable fixing it before I even knew about it?Also I shorted the payment by $200. I paid $2100 of a $2300 bill, which is more than fair. I told you I would be deducting the cost of the repairs as well as the appliance moving fee, and that’s what I did.

My husband and I were looking to purchase carpeting for our living room. The owner was taking care of customers at the time we walked in. He didn’t acknowledge us, greet us. When the customers left the owner continued to ignore us. He only acknowledged us when I asked a question. He appeared to be bothered by our presence. Not to mention he wasn’t wearing a mask in the small show room.