U-Haul Moving & Storage of Bramalea

*KEYS* DROP-BOX ? I am getting attached the video so you could easily find it .

The most worst service everThe attendants have no sense and very slowMy booking time was 8 and I got my truck by 11amThey should do some fast workThe line up is attached in reviews.I'll RECOMMEND ANYONE TO BOOK FROM HERE.

Worst customer service. The lady name gurbir do not know what is professionalism. She does not have the manners to greet customers. I do not know what attitude she was showing to us. We had to wait for her and she was busy scrolling social media on her phone. The u haul we returned was not dirty at all and she told us to pay $100 bucks extra for that saying u haul is not clean. I think she just wanted to rip us off. You guys should better teach her how to serve customers. She is good for nothing.

It Was good option for shifting from one place(We had booked a rental truck for moving last week a month back,but at the last minute they advised that we cannot return the truck at different location have to return it to same location)We should have option of dropping to any location

I would give a 0 to this location if I could. The customer service is horrible, the manager of this location is a thief and they would do everything possible to make your move miserable. Horrible experience when using uBox at this location to move across the country.

3 stars for usual U-Haul services from this location. I rented from them, whenever required.This trip was disappointed, because their system was down that day and I was unable to get the vehicle. A large number of vehicles were parked there but due to the system default as informed by the counter staff, they can't help or do anything.

Great customer service. Booked online, easy pick up Nd drop off. Even if you reserve online in advance, do the procedure on the counter, everything will be smooth and easy.

I went to this location after very long time, because previously I had very bed experience with over all service. Today I needed 10feet van. it was the best customer service I have received. Staff is so friendly, helpful and dedicated. Excellent management. When ever I need van definitely this is the location I will go to. Thank you so much.

Terrible service. Had booked a trailer and checked in online. When arrived at store was asked to provide a selfie of me using their cell phone in addition to everything else collected. I asked about where this requirement is posted and what their privacy policy was about this selfie. Nobody could answer and they acted like it was no big deal. Another worker came to counter that normally works at another store and she said she never heard of this policy either. I asked for a manger and they could not get a hold of one. Communication skills terrible and just staring at you like you are asking them about rocket science. I called U-Haul customer service while in store and spoke to 3 different people who each said this makes no sense. There is no policy to take a pic of a customer while in store before renting. Will be reporting this to the Canadian privacy office as this is a violation of Canadian privacy laws. Will definitely not be renting here again and suggest you don't either unless you want your privacy violated by a retail store. Shame on U-Haul

Unprofessional Ladies at front. Don’t want to listen to your concerns instead tells you they know things as thry have been working here for zillions of years. Try to rob you by adding extra add ons and even if you have a quote they try to not honour it and will tell you price that shows on their computer dirty wornout trucks. Take pictures before you leave premises or you might get charged with cleaning fee and other stuff. U-Haul is the Best swindler in town.