Strait-Way Kia Antigonish

Absolutely phenomenal staff! I wasn't even out of my car and I was immediately greeted on the lot by the manager. I dealt with Eugene for my most recent purchase and he is very knowledgeable with any vehicle. He also understands your personal needs/ situation and is not at all pushy like other salesman I've experienced at other dealerships.

I was ready to buy a car and when I asked for a breakdown of a price they had given me I got no response. I wrote Strait-Way back 4 days after my original email to say they could disregard my last request for a price breakdown because I bought a vehicle from a different dealer (Atlantic Kia in Amherst was awesome and deliver to your car to your door). The GM responded with a an email with no salutation only thats good to hear". While it's difficult to determine tone in an email

My family and I purchased eight vehicles from kia Antigonish and always enjoyed good service. However, some time ago my daughter brought her new Kia Steltos in for some service. When she went to pick it up, she realized that she left her purse with her credit card at work. She told the receptionist that she would be back in about 20 minutes to settle the bill. Nothing doing, they would not release the car without full payment. So she had to walk back to town, about three kilometers away, to get her credit card and then find a ride back to the dealer. Not good service !

Dealership doesn't keep any parts in stock. Had to call NAPA for an oil filter on one of their own rigs. Got rid of the competent Parts guy and now there is some lady who has no clue on any information on the vehicles they are working on, and she doesn't return calls.

Had an appointment on Nov 4 for a recall on my car for a fuel pump. Arrived for my appointment was informed by the lady at the service department that a woman had called and canceled my appointment. Looked at her and said do you think I would take the day off work and drive up here if I canceled my appointment. Then informed me that they had a few minutes could check my car then had to order the fuel pump in and would call me. Well it is Dec 1 still no call on the fuel pump never experienced such bad customer service .

Most cars in todays market place are all pretty good quality. However, the dealership is ALL IMPORTANT. I have purchased 3 new Vehicles from Strait Way Kia since 2007. My experience has been exceptional. Stephen and his staff live and breath service.I have recommended many of my friends and clients to the dealership.They always listen and then work at having me satisfied.Tina Macdonald is my employee and she has purchased two vehicles.I hope that Tina does not mind me using her site.Wayne Doucette (insurance agent ) and very satisfied customer.

Management is a**. If there was a section for zero stars I would of selected that

While on holidays I took my new Kia Sorento in for an oil change. I thought it was a straightforward procedure. While checking my oil the next day I discovered that I was down a liter. I called the dealership and was told that they had put the correct amount in and was made to feel that I was in the wrong. When I corrected them and told them that the owner's manual called for more oil than the amount they put in their solution was to buy another quart of oil out of my own pocket. There was no mention of reimbursement or apology for the mistake. It took a heated conversation and double checking their manual as well as mentioning this review and a letter to Kia Canada before an apology and resolution was reached. While I understand that mistakes happen, I do expect a dealership to be up to date in procedures and manuals for the cars they sell. As well it shouldn't take a heated discussion to deal with the shortcomings of the oil change. If I hadn't checked my oil the next day who knows what damage could have done. While the situation was resolved to my satisfaction, a simple apology and asking what can we do for you" from the beginning would have made the situation better and saved everyone a lot of unnecessary hassle."

The worse service a person can get. The only nice person in that dealership is ronnie, as for management or service it's shameful the way they treat people I would never buy there again.

Have been waiting 3 weeks to hear about my vehicle that is being fixed under recall.I had to rent a vehicle which cost me allot of money. Asked Service Msnager if they would be able to give me a loaner vehicle, got no response. At this point, they can keep the vehicle and sell it.I would not recommend anyone buying a Kia period!!