RONA Fort St-John

The difficulty in getting the customer service staff to communicate with the yard staff is frustrating. It takes, for me, on average, 3 tries to get the right paperwork to be able to pick up my purchase in the yard. Store prices are insane. I would rather drive to Prince George or Grande Prairie than shop at the local Rona.

staff are great and do their best to help, and will go look for help if they are not sure of something. Though, our family had one negative experience with not being able to get standard replacement parts for a lawnmower that we bought there years before.

Very helpful staff, they had what I needed helped get it to the till, even had a cashier help me take my cart to my truck, and chatted the whole way, even after I insisted I was more than capable of doing it myself! Only reason they missed a star is their price point is a little over some of their competitors.

Love the fact that this particular location retains a small town feel...the people that work there all look like they enjoy being there; say hello, goodbye and thanks and don't have the hollow beaten dig look that most retail employees seem to have these days. Nice atmosphere to browse around in...solid choice for the markets it serves...

Manager lady with dark brown hair & glasses had a very snotty & unhelpful demeaner & speech when I asked if I could remove an easily replaceable zip tie to test fit a belt into a tool pouch before purchasing. The younger staff girls were very cheerful & helpful. I'll return, but I'll avoid the wicked witch of the west.

Helpful plumbing department staff, they had what I needed and we're good at answering the questions I had. Good selection of tools, could have better selection of other products.

Have always had great interaction and service from the staff there every time.

Complete scam artists. Was in there 2 weeks ago and they had a great deal on AC units. So I ordered one, gave them my info, paid for it and was told it would be in on Thursday. Called them on Thursday and they said the truck wasn’t unpacked yet, they’d call me when it was ready. A week and a half later I phone them and apparently they don’t actually have the AC unit that I paid for. Somebody made a mistake and sold a product they didn’t have. So you’d think they’d offer me the same discount on a similar product right? Nope, but for only $100 more I can upgrade to the bigger unit! So instead of the $170 off of the one I originally paid for they’re going to give me $120 off of the more expensive one! Nothing like selling a product that you don’t actually have and then trying to sell me something different at less of a discount after making me wait 2 weeks! Too bad, I had a few Reno’s planned but I will not be setting foot in that store again.

I bought a pair of work belt suspenders and 4 days later they broke. When I went to return them I was informed that I would have to deal with the manufacture because Rona does not stand behind the products they sell and they do not value me as a customer. I will no longer be shopping with Rona and will be deleting my Contractor Account.

Very helpful staff at customer service. Set me up with lumber needed for a project perfectly.