iWorld Solutions - Apple Premium Reseller

Amazing salesperson!I was helped by Derek, it's refreshing to see a salesperson who loves his job. I had gone in for simple charge cable but by the time I left I was ready to buy an Ipad. The part that was the most impressive was how I was treated! I didn't feel like I was being pressured and the entire experience was just fun. Never have I heard a sales person say From everything you have told me that's way too much machine for what you are going to use it for". He didn't lay down all of the technical jargon that you get from most salespeople and had jokes. It didn't feel like a sales pitch but an effortless conversation between friends. It was awesome

The pros:There's never any crowds.The cons:More expensive than apple OEMTerrible customer servicePushy salesActually terrible return policyIncredibly slow replacement part shipping timesNot an actual authorized apple store (it's a retailer/wholesaler, not OEM)

Their return policy is absolutely absurd. I bought an iPad case and when I *carefully* opened it I saw that it had multiple marks on it. I came to return it as I clearly would not want to pay $80 for a damaged case. However, when I came to return it they said they couldn’t do it without their manager. Ridiculous. So they contacted them and finally agreed to do. But then, they claimed the box was damaged (which was not from me I am sure of it) and charged me a restocking fee. What?! I am so upset with this experience and the manager should really look into changing this absolutely ridiculous policy. I hate bezos but I’m shopping on Amazon from now on.

I usually buy my phone at another store— and I’ve never had an issue before. There were already scratches and damages on the bottom as if it’s been dropped a few times. The return policy is very strict for this reason, I assume. The only positive experience I will say is the workers were nice. I’m definitely not coming here again, though.

Thank you so much for the help on the Iphone and recent update!! Super Friendly and very Knowledgeable!

While I enjoyed the service I got the first time, when I went into the store a second time I wasn't greeted with the respect I thought I should be. I felt as though they did not want to help me. I had gone in the first time on recommendation from apple directly to fix my phone. He said he could not do anything without recreating the problem. Totally understandable. The second time it seemed as though the tech (a different guy) didn't want to come out of the back room. I also felt as though they were talking down to me. Explaining things that they assumed I didn't already know. I work at a tech store as well and know all the basic knowledge and then some. I spoke with apple again and the advice I was given when the guy in the store decided to come out and talk to me confused the apple rep I got in contact with. He informed me that it could not be done. Now I won't stop coming there for service if need be but I just don't enjoy being treated like another dumb" girl

The customer service was terrible , after 3 days of travelling into the city to bring business to them. Got turned away 3 times because of non accurate information and refused to give help 1 hour and a half before closing. Get it together.

Chrystal and Laurence in Lethbridge were amazing. Great service. Knowledgeable, fast and friendly.