Wai's Alterations

I have brought a client of mine to do some alternations on her pants. I was there during the fitting with Linda and we agreed on the length and the tapering. My client went for a second fitting but did not try them on again, because she trusted her and our initial agreement. On a $300+ value for alterations, the pants were not tapered in almost at all, the length was ridiculous. I went in with the pants to give her a redemption chance and explain her that were pants were too long and not what we initially agreed on. She started being very defensive arguing on an issue that was factual. I showed her the video of how she pinned the pants on our first meeting, and the end result with the same shoes. Instead of acknowledging the obvious proven mistake, she started combating me as a stylist and telling me they will be too short. She also asked me to stand in front of her camera, putting the inseam number on camera as in “just in case you will come back, I have proof”. I told her this was not her area of expertise to know how a pant should fit and that it would be up to me as a stylist to call the right desired length on my client’s ankle pant. Previously, she also did some dry cleaning of a vintage blazer. When I arrived home I was shocked to find out she charged me $38 as for a “men coat”. This is not a good way to do business and I will never refer a client to this woman again.Update:On top of it, this business is spreading lies about its customers. I kindly remind you that lying about a person online in an attempt to lower that person’s reputation is a criminal act in Canada and is ground for a lawsuit. You have a chance to retract your false statement that is not based on facts.

I brought my mom's wedding dress to Wai's for some fairly major alterations. I wasn't even sure if many of my thoughts/ideas would work, but Linda was able to make everything I wanted happen. The dress had also yellowed overtime but they sent it to be cleaned and whitened and it worked perfectly. Also, their prices were extremely reasonable. They did an amazing job and I am so excited to wear it on my wedding day!

I had a sequined cocktail dress tailored and it was done exceptionally well and very quickly. I will definitely use Wai’s again and highly recommend their service.

Quick, kind service. They were able to alter my dress within a few hours of bringing it in and did a fantastic job.

They fixed my sisters grad dress fast and in time for graduation. It was last minute and they were amazing about the whole process and we were able to pick it up earlier then originally decided. Definitely recommend

Wai’s team was so welcoming all 3 times I came in for my wedding dress alterations. The quality of their work, customer service, and overall professionalism and friendliness is all that I could ask for- this being my first time getting alterations, ever! You can absolutely notice the loyal following of customers in the community, who continually access services from Wai’s for a reason- Wai’s Alterations is gold standard for service and quality, and I am so impressed with how they helped me! I’ll definitely be coming back for any alteration needs in the future. P.S they offer 15 minutes free parking with a ticket from the pay machine!

I brought my bridesmaid dress here and the ladies were so accommodating! I brought it in with less than 10 days before the wedding and they were able to alter it perfectly and have it to me a few days in advance! I had bought my dress online and needless to say it needed a lot of work, I am an E cup and needed to be able to go bra-less in this dress so lets just say they performed nothing short of a miracle. It fits perfectly and I feel very secure in it. 10/10 would go back! Pricing was definitely reasonable, it was $189 to take in the sides, straps and the back where the zipper is, this was a 3 layered gown - just to give some perspective. Very happy with the service I received there!

Openly and honestly, I have always been pleased with the thoughtfulness and preciseness of their adjustments.I have brought the team at Wai’s a variety of menswear items, ranging from raw denim to formal dress wear, all of which have been altered to fit my needs perfectly.Thank you as always for your great attention to detail and high quality stitching.

Really great and kind service, I had my jeans altered here and Dong did a perfect job, the sewing was seamless. So happy with the Wai’s Alterations and highly suggest it!

I had a 6 inch rip in my new down winter jacket. I brought it here right away without losing all the down fill and they repaired it really well using some skills that can only come years of experience. I can’t tell where the rip was so I’m very happy. Nice work ladies!