RBC Royal Bank

Long wait times, no urgency to help customers in a timely fashion like other larger branches in Toronto. If you want to waste 30 minutes waiting in line with 2 tellers working, then this is the bank for you!

Be aware of their advisors at this location. They gave you incorrect information and you ended up paying higher interest rate. Their manager Sara Allaby was flipping around saying the info given were right then said she did not know what me and the other advisor was talking about because she wasn't there, but then she said the info the advisor given me was right!!! Another advisor said I should read the news and I should know, so what the advisor for? Aren't clients come to see advisor for their financial advise or banking info? This is the same guy that missed my appointment. The appointment at 1pm, called me around 4:pm. What a bunch of incompetent, lousy, messy, and irresponsible!

Worst customer service, they let the newbies take the job and their mistakes costs the customers, they blame luck for their mistakes. 10/10 I would not prefer this branch. RBC is all about customer service and the branch member just ruined the moto. I would rate 0.01/10 for their customer service

Bad service you have to wait long time to get your business done there is only one person can help , and even the staff here not nice at all. They should work harder to make it better.

First of all I love this bankEveryone is really helpful.Ping on numerous occasions has helped andalways been non judgemental even though I lose my bank card a little too often!Ping has always been more than gracious with me and I feel like I am at the right bank when I walk inI recommendd this place with the bottom of my heart !

I went there to claim a lost debit card and withdraw money. Not only did the teller not even offer a temporary (I'm learning that could have been done) and she didn't even order a new one to my home so I've been waiting for a while and figured I'd call in to verify. Please ask the staff to be inquisitive, forthcoming, and diligent to help others. Thank you!

The five stars are for Greg. This is my first ever bank branch in Canada but I do not use it often because I moved out east. But recently, I had to set up an appointment there. My first impression was the security guard's strange behavior. He asked irrelevant questions some of whuch I chose to ignore. I am sure he was being helpful. Fortunatrly, I did not have to wait for too long in line. The desk lady was quite professional.Greg came out shortly and I did not even have to sit. He was in constant communication with me to update me afterwards and took care of my business. He was exteremly professional and deligent.Thank you Greg.

Two incidents that I am not happy w/ this branch. First, I have a company credit card from my work and I need to set up pin #. The teller told me that I can't do it bc it is a replacement card. I told my employer that and he said try a different branch on Huron Church Rd. Got it done there. Second one, I was depositing a Cheque to my employer's Inc account. I have the Bussiness client card (deposit only) w/ me. The teller told me either I have the pin # and do it with the atm or have the deposit slip with me, I don't have the pin or deposit slip.... My employer and his other staff told me that I don't need the pin to deposit a cheque. Both incidents wasted my time for nothing. I am a visible minority and with my work clothes on, I wonder if that play any role.

I'm not one to write bad reviews online, but this branch is completely unprofessional and disorganized. I had Rita open a credit card for me and there was absolutely no communication from her end despite my endless follow up calls and emails. RBC should learn a thing or two about customer service from CIBC, I'm really regretting switching from CIBC to this bull. Steer clear away.

Very very bad service. A simple transfer from one account to another can take over a week to process. And since they offer so bad services, trying to talk to them over the phone is next to impossible because the line is always busy. Too many people having issues I guess.