Great Planes Travel

We had a great vacation to Riviera Maya staying at the Barcelo. Wonderful place. Thanks to you guys for making it so easy on us!!!

Friendly and helpful service.

The ONLY WAY to travel!

Mellisa Voge worked hard for us and did awesome!!

We were so pleased with Sue's helpfulness in booking a vacation to Aruba. Because we booked during COVID she was extremely helpful in providing us all of the steps we needed to complete to comply with the restrictions. Also, because we booked during COVID we purchased travel insurance. Unfortunately Aruba buckled down on their COVID restrictions and we had to cancel our trip. We weren't too disappointed because we knew we would be getting a travel voucher and we had one year to use it. We have attempted to contact Sue about the travel voucher multiple times over the course of approximately six months. At first Sue told us it would take a bit of time due to several people cancelling trips, which we completely understood. Then Sue completely stopped responding to us. We left messages with her assistant and sent several emails inquiring about our travel voucher. Finally we contacted the travel company she booked through and they simply told us we just needed to book another vacation and apply our cancelled trip credit to it and that we wouldn't be receiving any actual voucher or further information. Why couldn't Sue have just told us this instead of leading us on a wild goose chase for over 6 months with approximately $5000 wrapped up? Now we have a very short period of time to book a vacation because the voucher expires one year from the date of cancellation! We are so frustrated by Sue's lack of communication and disregard for the money we had wrapped up in this trip. A quick phone call or email could have cleared all of this up, but instead she refused to communicate with us.