Universal Vision Optical

I brought my parents, who were referred by a family member, into Universal Vision Optical to get their new glasses and they were very satisfied with their experience. They found Universal Vision to be incredibly helpful and patient. Universal made sure to show them many great products and find the best glasses that suited their needs. They were very happy with the service they got here and would definitely recommend it to anyone else. Thank you Universal Vision for the perfect glasses!

I had a lovely initial experience on August 25th when Raj helped me select and purchase my first pair of glasses at this shop. However, when I arrived to pick them up today, on September 16th, that lady was not present. The woman who was was supposed to help me collect my order was the most unpleasant employee I've seen in an optometry. She did not ask me to sit at any of the vacant desks (even when two were free), but kept me standing at the front counter where customers were paying their bills, collecting refunds, and making eye appointments. She dismissively noted that I was wearing contacts, but did not ask me to take them out, as my optometry in my hometown would have done. My glasses were loose and they were crooked, something they were not in August. She had me waiting for a lengthy time, while people's elbows jostled me as they settled their bills at the front counter. I asked her why I wasn't seated at a desk like I had seen two customers do so while I was in the shop today. She shrugged her shoulders and said she's too busy. She was not. I was given the nicest attention when I made my purchase in August, but today, I was barely helped and sent out from the front door. I recall clearly that on August 25th, a customer came into this shop to collect her new glasses. She was given a seat by an employee and was allowed to try on her glasses until they were just right No such service was given to me today. Not only was this insulting, but frustrating, since I had made such an expensive purchase only three weeks earlier. My money and I were not valued here. I wish I had never set foot in such an unpleasant environment filled with such unpleasant employees as her. I will keep looking for an optometry that actually wants me as a customer. Now I'm stuck with a brand-new pair of eye glasses, that should they need any altering, I would have to enter a shop that I wasn't even welcome today. What I experienced today was full on discriminatory mistreatment.I was contacted by senior personnel regarding my experience in September. I have received a refund.

I've been going to UVO for 10+ years and they provide nothing but exceptional service. During my most recent visit, I noticed that the pair of sunglasses I had picked had some scuffs and scratches when I had a 2nd glance @ my sunglasses in my car. Needless to say, the issue was rectified in an above and beyond manner! Hands down, it was some of the best customer service that I've recieved in some time.

All the staff (especially Colleen) were wonderful. They helped fix a problem that they had nothing to do with. They jumped into action straight away and took care of us. They have our family as customers for life and I will recommend them to everyone.

An all around great experience using this optometry clinic. The staff is extremely friendly and helpful. I highly recommend using their services if you are in need. They have gone above and beyond each visit. I will not go to another optometrist!

Boy, am I glad I found this company!! Universal Optical did a fantastic job on my new glasses. My progressives are perfectly programmed. I also love my reading glasses - perfect for lying on your back to read in bed. Excellent service at a fair price. Terrific polite staff to recommend! My progressives turn into sunglasses - a convenient feature I love! Best place I haveever used after years of wearing glasses!

Excellent service from all staff ! They have very up to date technology and the optometrist was excellent. All the store staff were friendly and very helpful. Their prices were reasonable with price points for everyone’s budget. Highly recommend!!!

I just got new frames today. I called this morning and was able to get an appointment the same day. The examination was thorough and I was asked to see the results of the exam with explanation. That was nice and made me feel like I mattered. The staff was very helpful and patient as I selected my frames and I was able to get my new glasses EXTREMELY fast. All in all, I would recommend universal to anyone, and I will, and they have a customer for life.

Loved the warm and friendly atmosphere at Universal Vision! They are very professional and personable and take the time to help you pick out the best frames for you and your style. Highly recommend them! ❤️