Budget Car Rental

The rental sales agent (Derek) for the budget store at the London International Airport (Ontario) was extremely sleazy. He attempted to claim that the credit card I was using for the rental did not have insufficient funds, even though I had been with my bank representative over the phone who confirmed that there was nothing wrong with my card.The agent simply refused to rent the car, which made the entire situation definitely sketchy.I did not rent the car with Budget, and had to look for another rental company to find a car at the last minute, since it was an urgent matter (by the way, my credit card worked perfectly with the other rental).0 out of 10 would do business again with this store, and I do not recommend it to anyone else.

!!WARNING DO NOT GO HERE!!AWFUL SERVICE!!! Unbelievable! Was promised and confirm a rental rate only to be refused the rate once I went to pick up the car at this location. Understand things happen and mistake could have been made, but the older man at the desk completely rude and completely dismissive, absolutely no customer service skills at all. Rented with this company many times before , will no longer beuse this rental company as this location was completely disgusting in there service.

Absolutely fantastic service. Easy to work with and the car was spot on. I would highly recommend Budget at the London Airport.

Called 5 days before my expected pick up time to change the time. Got there and there was no record of it in the system. They also didn’t have a car for me… DONT RENT FROM THEM!!

I would give 0 stars if that was an option.What a pooly run location!!!The guy running the store, I think his name was Russ, was completely useless and very rude!!!I was embarrassed standing at this kiosk while litterally right next to me, there was a rental place called Enterprise Rental where they were smiling and treating customers the way I would have expected!Even the people at Avis seemed to care more about my well being than this clown!Thanks for making the decision easy for my future rental needs while in the London area.To make matters worse, the car they gave me was dirty, inside and out, and was in desperate need of gas and an oil change!

Good fast service but was quoted different price than I actually had to pay

Easy and safe.

We were so impressed with the young lady working on February 1st. She waited well past closing time for our plane that arrived later than expected. The car was clean and ready to go in a snow storm. Well Done!

Wonderful service. Great little car. Thank you. I will definitely rent again from this location.

If I could rate them lower I would. When renting from them in October they first gave us a vehicle with expired plates and as it was below the full tank line when we returned to the London Airport location to report this, they told us we either needed to drive it to get gas or pay their fee to fill the gas tank. This was after waiting for someone to come to the desk (the sign said they would be there at 5 but by 5:15pm we were still waiting.) No apology or anything. I don't know what the other locations are like but I would definitely not recommend renting from this location.