Alfred

Bad service. First off, they say the process takes 48 hours" yet it almost took them that long just to pick up my item. Apparently they then sent my item to a "specialist" so it took even longer and I thought it would be worth it at the end so I waited.. I saw them charge me a surprising amount

Service used to be great but it seems they’ve given up on trying. Items went missing, late pick ups and deliveries, customer service ignores you, and just generally poor work. It’s really a shame.

To start my experience, the locker for dropoff drycleaning was broken causing some confusion and a duplicate order. That was sorted out, but I dropped off clothes on a Wednesday and it is now Thursday the following week (8 days now for simple drycleaning) without receiving a couple jackets and pants back. I tried emailing their help line for an ETA but they deflected and said the item was received and that's all they can say, then did not respond to my follow-up email asking to clarify what the ETA for return was. I tried then calling to speak to a person directly, and the number goes dead with no voicemail set up..... What is going on Alfred? I'm going to leave this one star until I can make an update.

Placed my order weeks ago and nobody picked up my clothes for dry cleaning after a full week since I placed this order. I then emailed the customer service to cancel this order yet they never responded to my email. Do not use if you expect your clothes to be ready within 10 days.

Boo Alfred! This is my second attempt to use this service. The first was a few months back. Their instructions for opening the locker location were not apparent on their website or app and I was told that I should have found it by going through the FAQ's but how would I know to do this as a first time customer? Wouldn't it be better to outline each step of the process so that there are no surprises? Then tonight I tried again and this time their vague instructions on using the digital locker didn't work. I did hear back from them in an email explaining in a bit more about how the lockers work but by then I was home as I wasn't going leave my stuff in a locker that didn't lock. Again, too late. Why wouldn't the instructions for using the locker be clearly outlined in the locker? On to another and hopefully better laundry service...

I figured that for the convenience of being able to drop off and pick up my dry cleaning right in the laundry room of our building, that we would pay a premium. But it wasn't so! We found Alfred to actually be more affordable than the dry cleaner we used down the road previously. The order was picked up very promptly, and it was really easy to contact customer service, they responded quickly even on the weekend and after hours! I'd highly recommend it.

I live in a condo in Liberty Village which has the Alfred lockers. I've been using their services (mainly for laundering dress shirts) for about 2 months now and I'm a big fan. I drop my shirts off in the locker (day or night) and they're back in the locker cleaned and pressed a day or two later.Due to my work hours, I was having trouble making it to the dry cleaner to drop off/pick up, so Alfred solves that problem. The fee is about 50 cents more per shirt, which I think is well worth it.

Prices are competitive and the business model is pretty cool.Drop your cleaning off in a locker (lockers are located throughout downtown, plus in many condo buildings), use the app to let them know the locker you placed your stuff in, and within a few hours you get a text message telling you your stuff has been picked up, plus pictures of what they will be cleaning, and an estimated delivery date. When your stuff is ready (within 48 hours), you get a text message telling you the locker number, and you pick up your cleaning where you dropped it off. Fast, convenient and cost-competitive.Here's the kicker- the customer service is ridiculously amazing. I missed a cutoff day to have something back within 48 hours and messaged Alfred for help. Within 20 minutes someone had messaged me back. And within a half hour I was told that someone would personally drop off my items at the locker that evening. I've never had a company go above and beyond like they did- and for that reason alone you should try out Alfred. I know they'll be my primary dry-cleaning service going forward because of it.

Alfred has been one of the best services I have ever used. As reinforced by their lovely email to check in on all of their new clients. I have been raving about it (on multiple occasions) to all my friends and anyone who will listen. I cannot say enough good things about my experience.Thanks so much for your great service!

I've been using Alfred at least once a week for over a year and they have always been excellent. Ran into an issue where all the lockers at our condo were full. I email asking what to do, within minutes I got a call and an email, they wanted to make sure my dry cleaning got done, they said they were on the way to come and pickup and to leave it at the front desk. It wasn't just a form email or a try again later, but a real solution. I really appreciate the extra effort, it makes me so happy to see service is still alive and well.