Ardene

I went there to exchange my sandals I bought over a week ago, thinking I could find my size ?! NOPE! Store is super disorganized I was on my hands and knees crouched looking for shoes. The manager asked if I needed anything, I told her I was looking for a size 10 in sandals but I can’t find them anywhere. She couldn’t of bothered to help me or maybe look in the back. Instead she said rudely “side 6 and 10 are the first to go and summer is almost over!” I started looking at the other “new arrivals” since they just came out that day and the employees were putting them out. Nothing again in my size... and they just came out that day!!!! Everything else in that store is complete garbage that I didn’t want. When I went to the front to advise them that there’s nothing that will fit me the manager gave me a 12$ gift card which is less than the cost of the shoes. NEVER GOING THERE AGAIN!!!! Piece of trash store

Not impressed, extremely rude staff , I needed to use the one larger accessible change room as I have a baby and he was in his stroller. I asked for help as there was a staff member right beside the change room folding clothes and was ignored ,then the woman working rolled her eyes at me as I asked her to help me remove a bunch of clothing racks out as they were using the one accessible change room as storage( which isn’t my problem) out of the change room as it took the whole space up. Won’t be coming back I can’t imagine someone in a wheel chair trying to clear out space in Change room to try clothes on ,asking for help then receiving rude service. I won’t be back

Where is the zero star rating? I have been in the customer service industry for well over 30 years - both front line and management. In all that time, I have never experienced anything worse than my interaction with the Acting Manager last Saturday at the St. Vital Ardene's store. So bad, that I have followed-up with a call to their head office and an email asking for Regional or Executive Management to call to discuss. Shameful that the acting store manager (the front line for the business) thinks she can speak to a customer the way I was spoken to without repercussion. I cannot recommend this store at all and will not return. All this over a request to exchange a top purchased as a Christmas gift in mid-October (still with all tags attached, invoice and did not arrive until November time-frame). The top was purchased online by my daughter for $13.74. A perfectly acceptable and now further price-reduced replacement was shown to us on the rack by this Manager" -- who refused to complete the exchange once she saw the transaction's date. Apparently no one can buy Christmas gifts at this store prior to Nov 1 and get an exchange or refund post-Christmas

Nice store , good prices very cool atmosphere and workers are really friendly .

It's okay to shop here, obviously it's a hit or miss with product, the sales associates don't really talk to you unless you approach them and you ask for help. They don't really greet you at the door anyways, they kind of just leave you to shop on your own which is fine but if you're seeking help for a certain item be prepared to pick up the courage and ask for it yourself or go hunting for the item you're looking for. Overall, the store is pretty clean considering how big the store is and how much product they have laying around in the floor.

They have a second floor. Biggest Ardene I ever since seen. Clean and organized.

Great location and the two-level store is laid out well.The only problem was the staff, who never greeted and if that wasn't bad enough, were deeply engaged in conversation discussing their co-worker while they ignored me. The one team member, Samantha, was oblivious when I told her that their behaviour was rude for front end staff.I made a complaint to head office, who stated they would coach"

Customer service was terrible. One employee in particular was extremely rude when correcting a customer about the sales prices. In truth it was the employee's fault because the specific design of shoes that were being purchased were placed under the wrong section therefore causing confusion when the customer approached the cashier to purchase the two pairs of shoes to find out that the customer cannot get the discount because the two pairs of shoes were not labeled under the same section. When the customer approached another employee asking her why she cannot get the discount when the two pairs of shoes were placed under the same section, the employee explained how there were no longer any room for those specific pairs of shoes therefore they had to place them under another section.The employee at the counter, instead of appropriately listening to the customer, the employee constantly repeated the same rude comments about how there was clearly a divider between the shoes.It has been kept in mind that the mall was close to closing with one hour away from the designated closing time but this is no excuse to yell at the customer in front of the whole store where there were many witnesses.Update: Ardene employees are still rude and as I'm seeing these comments, I'm very surprised that there are so many positive reviews and that this Ardene has 4 stars. It's beyond me.

Don’t bother going to this location, the customer service is terrible. My friend and I went today, and my friend went and tried on a swimsuit top, and the tag on it came off in the change room. And if you’ve ever been to an Ardene you’ll know half the items there don’t have tags to begin with. She decided not to get it, so we went and put it back then I made my way to the counter to pay for my items. As my friend waited the manager (?) stormed up to her and held the tag in her face, demanding what she did with the bathing suit top. Then said word for word “we can do this the hard way or the easy way.” And threatened to call security. My friend offered to show her the contents of her purse, but the manager aggressively told her to show where the bathing suit top was, so we went and led her to it, and showed her that it was in fact with the rest of the bathing suit tops. Did the manager apologize for her mistake? No, like an immature child she rudely told us to get out of the store, even though we didn’t do anything. Absolutely terrible social skills on the managers part, she should not be in a position where she interacts with customers if she can’t handle a situation like that professionally. Everyone in the store was watching this go down, and I’m embarrassed for that grown woman’s actions. Who acts like that, even when they were proven wrong, like, apologize for the excessive amount of aggressiveness? The funniest part is, we went to the outlet collection mall location and bought the bathing suit there instead, and the tag literally fell off on that one as well, but did the workers there harass us over it? No! And even if we were stealing, why would we take off the paper tag and leave it as evidence? Please put someone in charge who doesn’t have a god complex and harasses customers for NO. REASON. I regret spending my money at that location lol, but lesson learned.

On Friday, April 14th, approximately around 7, a worker approached 2 of my kids while I was in the change room trying clothes on. My son was holding onto 2 items he was looking to purchase. This little B"