Carry All Home Building Centre

Friendly and helpful staff

On Monday, March 6th, I went to Home Hardware on Seymour St in North Bay. I wanted to pick up a couple of sheets of white melamine and have them cut. I spoke to the store manager -Paul to tell him that I was suffering from anxiety which was currently at a 10 and I asked if I could have the lumber cut. The manager told me the only way that they'd cut the melamine is on their tablesaw and that the employee would have to cut it and they would probably charge me extra for the cutting of the material I wanted. I asked the manager to cut it on the panel saw oversized and I can cut it at home on my tablesaw and have no problem with any chips sticking out of it. The manager then got really upset and started yelling at me. I think he was upset with me because I told him of another way to cut the material. He started yelling for me to get out of his store and don't come back. After him yelling at me, I did start yelling back to defend my human rights as it is not acceptable for him to speak to another individual that way. There was quite a few words exchanged between the manager-Paul and I.I don't believe as a manager that the manager should be acting like that at all. If he is having a bad day, he should not be taking it out on customers. I often wondered what would happen if he had an employee who came to him and questioned him, if he would've freaked out on that employee who could be suffering from mental health. I did go to another lumberyard and had my material cut oversized for me at NO EXTRA cost and no waiting.Gary Lafrance

Great ppl working her and very informative

I love this store. The woman who greets you when you first enter the store is so kind and lovely and makes you feel so welcome and is very helpful. I walked to the back of the store and was offered help very quickly and was in and out with exactly what I needed in about 2 minutes. The guys at the back were fast at getting our order and when we were cutting our sonotube with an exacto knife, one of the guys walked over and asked if he could help and offered us a hand saw to help. Great place, will definitely be back.

In this current province wide lockdown its hard to get what you want in a timely manner. These guys are great! A simple phonecall can get your order placed quick, you show up, the girls come out to meet you at your car, process it with a portable machine or take your cash and you get your order. Not to mention they have so much stuff to do your DIY projects, it's like the No Frills of Home Improvement, they don't carry it all like the big orange store, but they do a better job taking care of their customers. We'll done guys and gals!

Excellent store price is good the sales people has good knowledge and good service

Staff are incredibly knowledgeable and helpful. Appreciate that extra mile you go.

Fantastic service, huge selection, and the owner, Paul Gagne, is a design genius.

I love the hometown feel to this store. People are so helpful and are willing to take the time to help you with DIY jobs.I had exceptional service in the Plumbing department!