Dental Clinic at Richmond Centre

Overall great experience! I was able to do my regular check up with Dr. Tian and cleanings with Amy. I wanted to get my insurance checked before doing anything further. I have a crown to do and they were kind enough to give me a payment plan.Reception sends insurance out for you and they bill directly to them. They even call the insurance companies when you're in the office so that you can hear that there isnt anything wrong.Would recommend if youre ever in the area i think they are always taking new patients! Even for emergencies!

From the second I walked into Richmond Dental Clinic, I was greeted gracefully. They got me scheduled for an appointment right away. The first thing I noticed when I came in is how great their customer service is. They did my cleaning, X-rays and checked what else I need for my next visit. I even got scheduled for my next appointment. If you’re looking for a dentist, don’t hesitate to come in because their service is exceptional. Thanks again Richmond Dental Clinic. I’ll definitely see you all soon.

Like most people, I dread going to the dentist and I was a bit apprehensive. But I found this place this past year and the folks here are great. I've made a few visits here already & it's always been a good experience.

Runs on time. Courteous and helpful staff. Good dentistry. All good. Would recommend to anyone for their dental needs. Loses 1 star because they did not communicate to me in advance that my dentist changed. Was assigned a new one, who is great. I already had a very good relationship with the last one though and would have liked a heads-up. Overall, very good service.

Worst customer service. Receptionist there has no etiquettes to talk to patients. She is adamant to charge me for her mistake in claiming to insurance. Never going there again.Worst part is - there is no escalation level to sort things out even if you try.

All the staff were gentle and accommodating to my 9 year old son who came in with a dental emergency today. They are always friendly and helpful and today was no exception. I am confident about the care my family and I receive from Dr. Polous and his staff. My son agrees that he’s the best!

Super friendly and very talented at what they do! Would absolutely recommend to family and friends, especially for anyone with dental anxiety. They take the time to explain the process and were happy to answer my questions before and after the appointment.

I would have to say that this practice is the best I have ever been to and I have been to a few dentists in my time. Let's just say that I expect a lot from my dentist. Nevertheless, the clinic here at Richmond Centre has been fabulous and exceed my high expectations every time. The staff here are professional and probably the best dental practice I've ever visited. I plan on staying with this dentist long term.

I have always hated going to the dentist and am extremely phobic about going. My sister recommended this practice to me and now I don't dread going anymore. The staff are all friendly and patient and are great at putting you at ease. I find it very impressive that they also remember personal details about me that aren't kept in your dental record so that the next time I go, they check up on something I said in a previous conversation. It's that personal touch that really helps put me at ease.

So just to give you a background, I have been going to this dentist office for several years on a three month basis with a plan that has 100% coverage. Great dentists however absolutely terrible receptionist. Almost every time I have a filling I receive a bill over and above my 100% coverage. When my wife goes to her dentist for a filling under the same plan she never has to pay out of pocket. So the last time I questioned why do I need to pay for a percentage of my filling when I have 100% coverage? I asked the receptionist to look into it and let me know as something does not seem right. She never did get back to me so I assumed everything was fine however on my next appointment she threatened to put me into collections so I reluctantly paid the bill. After this I thought I would submit the balance of my claim directly to the insurer for the amount that I was be accused of owing. It turns out I was right and I was reinbused...so I was wrongfully billed. Such a rude condescending bag of a receptionist, I will not be returning. Just like a terrible server in a restaurant can ruin a business so can a terrible receptionist.