Laurel Heights, an Optima Living community

We really needed to find a safe and secure place for my father to go into respite careOn very short notice Laurel Heights took us in right away with open arms they were amazing !! Betty Campbell the manager was so helpful and walked us through the process and she met our every needsKind & caring staff Took care of my dadHe was very well taken care of .We could not have of asked for a better place , it was a big peace of mind for our whole family that my dad was safe and well respected when he was there .I would return there again if we needed in the futureSincerely Cathy Meidinger

Our Mom moved into Laurel Heights at the end of June. The process to get the paperwork completed and to move in was seamless, the staff has been amazing and friendly. Even on the 1st day, staff would greet us with huge smiles and ask how they can help. Definitely shows how much the staff cares.She has been there 3 weeks and she is very happy and it is starting feel like home!!We can’t thank Christy enough for all her help and professionalism through the quick timeline to get our Mom settled.Would highly recommend Laurel Heights!!!

The games room coffee creamers are served very unhygienically.. they are served in ice water which anybody could cough on their hand and dig in the water to get the creamers out, in addition it makes the top seals soggy and wet and hard to remove.. I suggest serving the creamers in a bowl that is placed in ice in a larger bowl thank you for your time and addressing this situation

Mom moved into independent care at Laurel Heights in July 2021. The move went very smoothly and the staff was very supportive and caring to this transition. All safety measures were maintained, as another COVID surge took place that fall, to keep the staff and residents healthy. As mom declined cognitively and needed more care, she was supported in the independent living until we were able to move her to the Memory Care Boulevard in July 2022. Here she has experienced very attentive care catered to her needs. If there ever were any concerns, once voiced, they were dealt with in a very timely fashion and to our satisfaction.Mom is known and greeted by all the staff throughout Laurel Heights by first name, which makes her feel very loved and cared for. We are very happy with her current living situation and the care she receives.

Very Happy with our experienceAfter spending a month or more searching and touring various retirement residences for my mother in law to move into I was thoroughly impressed with Laurel Heights. Starr was very knowledgeable and friendly, she showed me around, answered all my questions. A few days later I brought my husband to view, he loved the place. He told me several times I can picture Mom living here. Next hurdle would be to bring Mom. Since walking with a walker, she found it a lot of walking to see everything but liked it as well. Over the next several weeks we brought her other children to view as well as enjoyed the complimentary breakfast. We also met Darlene who was so kind and welcoming. Looking forward to mom moving in soon. Thank you Starr & Darlene!Angela & Brian

This place took money out of my deceased grandmothers account without any authorization, phone call or any sort of communication. How awful do the ppl running this place to have to be to take money from a person that’s no longer alive.

Our mother is very happy living at Laurel Heights. We immediately noticed how the friendly staff made this transition comfortable for her. The Nursing staff has given high priority care when needed and have quickly communicated any concerns to the family.The Senior staff is always available to meet and answer any questions about policies, procedures, the facility and programs.In addition to the staff, the residents themselves are cheerful, warm and welcoming. Many remembering our mother's name the first week. They have also formed a Welcoming Committee.Our mother enjoys the entertainment & activities and especially the company at her dining room table. The food is delicious. We have eaten there too and can verify the meals are very tasty!

Laurel Heights Retirement home Edmonton AlbertaMy 94 year old mom moved into Laurel Heights Oct/16/2016 for a staggering $ 2976.00 dollars a month in independent living. In less than 2 years it has jumped to over $ 4000.00 a month. She is still living as an independent but they are now dispensing her medication. About 8 months ago she contracted shingles which were not noticed by staff but by me when I had her home for a sleepover to which they had no answer. A few months later I noticed she was slurring her words and had very labored breathing. I called the resident nurse and had her meet me at my moms room and after checking her over she said she was fine and all was normal. She fell down that night and when they called and said she had hurt her arm I demanded they call an ambulance to take her to the hospital. It turns out she had broke her arm in the fall but also had a stroke and pneumonia non of which the nurse had observed from Laurel Heights My mom spent 2 months in the hospital and then 2 more at a rehabilitation center. Laurel Heights refused to give my mom any credit on the $4000.00 a month bill even though she was not there for any of the meals or got any of the services included in payments. I made many phone calls to all levels of management and they all had the same response my 94 year old mom had signed a contract and their would be no refund. After the fall my mom could not go back to Laurel Heights as she now needs full time care and now they made her pay another months rent as per contract.ZERO COMPASION from Laurel Heights only there for the money and would never advise anyone to put a loved one in this facility.

Both my mother and father live in Laurel Heights Seniors' Residence, on separate floors due to Dad needing supportive living. They both have had excellent care and attention in spite of having pretty demanding needs. I can't thank the staff enough for their extra care and attention, especially for Dad after a hospital stay, and while awaiting a long-term care placement. In all my visits, I did not encounter a single surly or less-than-professional care worker or nurse. The care director and staff coordinated with Alberta Health and were able to meet Dad's needs very well indeed until his recent move to long-term care.

My Dad spent 3 years here as his last home and he enjoyed every minute of it. He repeatedly told my how happy he was that I had found Laurel Heights for him. Most recently, my Aunt took a fall and her facility was unable to care for her during her time of recovery. Remembering how amazing the level of care my Dad had received, I called Betty at Laurel Heights to see if there was some way they could accommodate my Aunt while she recovered. I was happy to find out that a respite room had been added to the may features of this great facility. My Aunt spent 3 weeks in respite under the 24 hour watchful eye of very dedicated nurses and staff. Everything possible was done for her, to keep her comfortable, tasty meals, shower aid, exercise, and most important of all companionship. My Aunt told me it was like a vacation at a resort. Well done Laurel Heights!