Mount Sinai Academic Family Health Team

Absolutely horrible top to bottom. We came when we heard they were a good middle ground between a midwife and OB and the truth is the only good thing was a midwife Natalie who ran a parenting class that was available for us. There are not enough hours in the day to enumerate the problems I have with them. Many times they failed to follow through with referrals for issues we were having. They constantly dropped the ball. Now we've been trying to change our care provider and it's been difficult to have our files moved and every body there seems to have different ideas of how to make that happen. They are so disorganized. They are always behind and will rush through. Our resident was socially clueless. I will never recommend this experience to anyone.

Dr. Morson has been amazing doctor to our son fromhis birth onwards. She is professional, compassionate and a clear communicator. We cannot say enough good things about her.

Terrible reception, can only leave a call back number... why they changed it in the first place i don't know

I am so grateful for the great care I received at Mount Sinai Family Medicine. I receive a considerable amount of follow up from many different clinics and medical teams; yet, from top to bottom, I find this clinic stands out for its service.I always look forward to my appointments with Dr. Tannenbaum. He is calm, patient, knowledgeable, and always has enough time for his patients. His professionalism and character even inspires me to do better in my own personal career (completely unrelated to medicine). His administrator, Allegra, is also amazing as she is incredibly personable, friendly, helpful, and organized. She is a wonderful friendly face to start every visit!

Been a patient with resident doctor from sometime in 2019.I recently moved out of Toronto and am looking for a local doctor by using HealthCare Connect. After reading I cannot use that service if I am enrolled with another doctor, I went online to grab the extension for the team my resident was on to ask about unenrolling, and it turns out he is no longer even with the hospital.... yet I never received a phone call about being reassigned or whatever happens after.The first time I called, I sat on queue for 30 minutes. I got to being the next caller in line, but then suddenly another caller was in front of me. Frustrated and having work to do, I hung up. The second time I called, I got through and explained my case, and I was transferred to the coordinator of billing.She was not at her desk, so I left a voice mail. A day went by and no return call. So I call again the following day to explain my case once again, and I was again transferred to the same department. Again, no answer, so I left a voice mail. I still have not recieved a phone call in return.The disorganization of the office is now impacting my ability to get any Healthcare I need short of going to the emergency room.THIS IS NOT OKAY.

Dr. Natalie Morson is one of the best physicians I have had, period. Truly cares for her patients and goes out of her way to make sure their medical needs are met. I was thrilled I was able to register my entire family to this team.

I have doctor Logan I think he is very good and I rarely wait more than a few minutes. They have a new phone system where you go into a Queue which works better than leaving a message I think. I don't know what some of the complaints are about but if they are old you should disregard them, probably not longer relevant.

The doctors are good, but the front desk is very disorganized. Multiple phone calls are required to sort out a simple appointment. Be prepared to have your time squandered because the front desk lack the effort to ask for clarifications.

Great place had the mask ready and hand sanitized

Forgets your booked appointment, calls you last minute and delays your treatment. Disappointing