Frazer Mechanical Group

July 2nd - We were experiencing the highest temperatures ever and our A/C was not working. We were not able to find anybody to come out to fix it - all contractors were busy with broken heat pumps and A/C units, so I decided to give it a go. We ran into Brian in front of AC Motors in Penticton. I asked him some questions and he was more than willing to help. I asked to buy a part from him that the store had ran out of, and he readily obliged and told me how to install it. We went home and installed it but ran into other issues. Brian had given me his business card so I called him. He stayed with me on the phone for an hour to diagnose and instruct me on how to fix the problem. Somehow, we manage to get the heat pump working again, and I asked him how much I owed him for his time and he said... nothing! This man went above and beyond to help me out in my time of need. He was professional, patient and honest, I would definitely use him in the future and I highly recommend him to anyone.

We selected Frazier through our contractor to install a central a/c and furnace, and all ducting and controls, plus a humidifer and HRV.At first, things went well in the quoting process. But then it fell apart and they didn’t complete the job promised and the expensive system doesn’t perform acceptably at all.Later we find out they undersized our equipment and made several costly errors with installation, after hiring a more reputable HVAC company to assess the numerous problems we were having.Brian left us high and dry. To properly remedy the mistakes made with our HVAC install would require tearing apart the entire house. I am beyond disappointed with the solution sold to us, and the workmanship and lack of professionalism.I wouldn’t recommend Frazier for any work in your home.

Great, professional and timely work. Changed out my entire home from electric to gas in the time promised. Work done was impeccable and Brian communicated with me all the way through. Also, bonus points for the crew for being so respectful of working around me as I work from home. Highly recommend!

This is an great company. Their response in our time of need was incredible. I can't recommend them enough.