TD Canada Trust Branch and ATM

I am deeply disappointed with the way I have been treated as a long-time customer, I have noticed that the quality of customer service has significantly declined over time. I expect to receive a certain level of respect and appreciation, which unfortunately I feel has been lacking in recent interactions!!

Fine for ATM banking but go to another branch for customer service. Very poorly run over the last few years. Very long waits always. The tellers and even the manager in charge" have little leeway to do anything out of their rigid boxes. Even a 40 year customer with a mortgage

One of the branch employees told me he can help me in finalizing a visa account closure after he talks to his manager later in the day. So, i went home reassured. Later he left me a voicemail saying that they cannot help and i need to call Visa card center. However, It was visa center who sent me to the branch and I had told this to him at the branch.I am just disappointed on bank staff's inability to help me. They basically keep me going between the branch and phone center due to who knows what reason. Very poor customer service.

the bad reviews are all accurate, this branch suffers from lack of customer service and branch managers don't care much for any adjustments. I go there about twice a month and the scene is always the same, two customer reps staring at one screen while the line up is out the door (as it was today August 2nd around 1:45 p.m.), one customer rep taking his/her sweet time to call another customer and always the rep who decides there and then to take her/his lunch while the branch managers casually joke at the side :/ there is one manager (a pregnant woman) who looks at you as if you wants to strangle you with her hands and she should probably go on mat leave immediately 'cause it's not our fault the rep needs assistance, also a SMILE goes a longggg way! There is that one woman who has an office that saids Meeting Room" who is eager to welcome you ... anyone who is Persian at least 'cause otherwise she addresses you as if you were there to pickup french fries by the window and even those people greet you better lol if it wasn't for the absolute need to go there in person I'd never step foot in that place but for now I have no choice. p.s. I will say that some of the customer reps are actually pretty nice and then there are some who aren't"

The staff are professional and polite. Sonia went above and beyond and offered us a better types of accounts. She also helped us to switch our account. Thank you Sonia

Sepehr was professional, friendly and efficient. Good customer service can be hard to find these days, and he sets the bar high. Would recommend him for personal banking needs.

AVOID this bankI feel like the management is very messy and I worry about my account security!I have accounts with RBC and CIBC for many years, they are good and I never had any issues with them.This year I started using TD and had a really bad experience.I applied for a credit card online, I live in BC, and the card was sent to a branch in Ontario?! What!!? I checked my EasyWeb and confirmed my address is in BC, and I am sure when I apply for the card, I filled in my BC address.Then I called customer service, and the agent said seems like someone touched my address. huh???? I have never lived in Ontario! How does it happen?Then, the agent arrange to send my credit card to this branch, and said someone will call me to pick up the card in 7-10days. Then I waited 2 weeks, and nobody called. So I call customer service again!Then they told me there were delays bla bla bla, the card will be there asap. So much trouble! Why can't TD just send the card to my address like another bank? Creating so many troubles! I applied for credit cards with other banks and never experience annoying stuff like this.Another bad experience is with the investment department! Too much trouble I want to switch bank!!!

customer service was horrible. knowing i am a longtime customer, been with this bank for 10 or so years. lady on the phone was rude and didn’t even try to see if they could do something to help, automatically denied and told me they couldn’t do anything. don’t even deserve a star.

I created a bank draft from BMO (my personal accout), and went to this branch to deposit to my business account. It's over 30k+, and TD didn't allow me to access the full amount right away, has to wait 5 business days.This is ridiculous as it defeats the purpose of bank draft. I had my client created a bank draft from RBC and deposited into my BMO, I can access the full amount right away.Called TD support but they said it's the branch's policy.Have to say it is not a proper policy and it brings ĺots of inconvenience for small business.-- Follow up:Per TD's response, I sent an email to customer support. After a day I got reply to let me post a secured message in TD website. I did that too but still no response in next day. Now the fund is already there (it's there on the 6th business day), so the support is meaningless for me.

Banking should be quick and easy. This experience was EXACTLY THE OPPOSITE. Overly long delayed process with incompetence. Good standing account and a customer for numerous years yet pulling out some cash within the allowed amount incl: having to verify when I opened an account, recent transactions, employer, other accounts opened with the bank and so on. I suspect this was more of a 'power trip' rather than security. I'm now considering leaving TD all together or the very least avoid this TD branch at all cost, it was an extremely unpleasant experience.