RBC Royal Bank

Waiting time in this branch is killingly long!!! Too many people in the queue and only two bank tellers were working!!!I believe management should something to improve their service!!! 2.5 rating is way aweful!!!!!!!!

I’ve worked with Naghmeh, one of financial advisors, a few times, and I am very happy with her customer service and professionalism. I really recommend you to make an appointment with her if you needed financial investments or advice.

The bank assistance provided was excellent. Naghmeh Shadrokh Rad was friendly, knowledgeable, and efficient. They addressed all my concerns and provided clear explanations. The service was prompt and professional, making my banking experience smooth and hassle-free. I highly recommend their assistance for all your banking needs.

This location’s ATM vestibule closes randomly. ATMs need to be accessible 24/7. Other locations provide access all the time, but this specific location closes and doesn’t even leave the hours for when it is accessible printed on the door.Disaster!

Very professional individuals and short wait times.

Staff freindly, however need better outside sign more luxury additionalsthey do my request fast but too much line up,needs more staffjust they need to give clients better service i have been client more than 7 years and no loan offer,nothing

Today 23rd June 2023, I visited RBC Richmond hill branch along with my wife and had a meeting with bank advisor Ms Tannaz Mohammadin. She provided an excellent customer and her work was above and beyond. Tannaz always takes care of her clients and helped them and advice them best according to clients need. We stayed with her fir an hour to discuss our account and she had a lot of patience and was never in a hurry to take next client till we were 100% satisfied with our all concerns. Thank to her and off course her branch manager for hiring such a talented advisor for this branch

I came to this branch very tired and wanted to do a transaction which apparently could only be done by a licensed person. I was told that I needed to book an appointment which was really difficult for me because of my job’s nature which didn’t let me come to the branch during the day at a specific time. However a teller called Narges took an extra step and helped me out by asking around and finding someone to help me out so I didn’t have to come back again. She was so kind and enthusiastic to help me as the client. I don’t know how to thank her. RBC bank should be proud to have employees like her. I was impressed by how she struggled to get my business done even though it was not her obligation or responsibility.

Terrible customer service. Waited in line endlessly and ended up not being attended to because I already spent too much time waiting.