FW Black Ltd

We bought 6 appliances from FW Black - fridge, gas stove, range hood, dishwasher, microwave and went back to add an upright freezer to our order. Our experience was phenomenal. We dealt with Jeff Hann in sales and he was great at listening, making recommendations, answering our questions, and keeping us updated on our order. Also, unlike some other appliance stores, there was no high pressure selling just an honest and knowledgeable sales person assisting us in getting what we needed. Prices were very reasonable. All of our appliances actually came in earlier than expected but FW Black was willing to hold them until we were ready to take delivery. Delivery guys were right on time and were professional and efficient and our installer, Ray, arrived within minutes of the appliances being loaded into our kitchen. Ray even took time and care to get just the right positioning of our appliances for optimal use. When we later unpacked the griddle for our stove, we noticed a small flaw in the finish. We contacted Jeff who took care of it right away with no fuss and a replacement arrived at our door a few days later. If this had been at a big box store, we would have been left to fend for ourselves with the manufacturer. We are now loyal customers and will go back to FW Black for all future appliance needs. If you are in the market for appliances, we highly recommend FW Black. You won’t be disappointed.

Purchased new appliances for a kitchen. Excellent discussion in the showroom guiding us to the appropriate product, great e-mail follow-up, and guiding us to the appropriate services to assist. Had to find a general contractor to assist with some product installation, so not a total one stop shop, but will 100% be returning in the future and would advise others to attend.

We purchased a new stove from FW Black a few days ago. It was delivered this morning. Our experience with this company was very positive, from the advice we received from the salesman, Gerry, to the delivery team. Luis and Anthony, who delivered and set up, were very careful, courteous, and professional. They took care to ensure the stove was level, and that we understood the controls. The fact that the stove was delivered within 2 days, and cost $800 less than the big box stores' blowout sales" was a huge bonus as well. We are very happy customers."

We recently purchased a Bosch dishwasher from Black's. The salesperson was knowledgeable and helpful. He explained the merits of the machines, and at no time did I feel he was pressuring me to buy. The delivery persons were friendly and courteous, and provided us with some valuable information about the product before they left. We have bought a number of appliances from Black, and have always been satisfied with both the products and the sales and service.

We got good advice from the salesman, and a good price for the new range. FW Black is competitive with the big box stores. Delivery of the new and removal of the old range was done professionally and at the time we specified. Great job, overall an excellent experience!

The sales person was excellent. He was very personable and knowledgeable. The delivery people were exceptional. It was a tight fit maneuvering the freezer into the storage room and a shelve had to be removed which they did and put it back when they were leaving, They were very helpful and professional, excellent ambassadors for FW Black.The freezer was a good price and was exactly what we wanted. We would definitely return to FW Black should we need other appliances.

Bought a washer/dryer set last fall from FW Black to replace my 19 year old set. Everyone was great from sales to installation. No pressure sales, staff were knowledgeable, friendly, down to earth and patient. Got a great deal on an in stock pair and it was delivered and set up that same week

I am taking a different angle on the art of reviewing a company! I work here at FW Black and have for over 21 years and I have also worked at Big Box Stores and let me tell you. Empowerment says it all. As a salesman, I can take care of the Customer in a much more effective way than at any of the National store brands. I have a local owner that cares about his Customers and Staff. A General Manager that at times bends the rules in place to accommodate the Customer requirements. I have more ways to work with the Customer to satisfy their needs and requirements. We have a Service Department and a Parts Department. These are great tools that give the Customer an advantage. The Customer is not alone. I get to work with Builders, designers and Architects on projects large and small. This is the first and only company that I get daily calls from Happy Customers" regarding our delivery teams and how we go the "Extra Mile". Prices??? With the internet

Great customer service purchasing our new appliances, large in store selection and at no time did we feel rushed while dealing with Lee Anderson. But the service didn't stop there...The delivery persons were punctual, very polite, and answered our questions. Overall we feel very confident with our decision to deal with F.W. Black

We have bought our appliances from FW BLACK for 3 generations. On our last purchase of all 3 kitchen appliances we came into some difficulty with the fridge that needed to go through warranty and that goes through the manufacturer. We had a very unfortunate experience with the company the manufacturer outsourced to, so I called to inform FW BLACK what we were going through. Jeff answered the call. He was NOT our sales person. Didn't matter. He went above and beyond for us. He went to bat for us and showed us that we have been correct to be faithful customers of their's for decades. Know if you purchase from FW BLACK you are in great hands. No matter what happens they will help you figure things out and get to the next step. They do their best to make everything as pain free as possible. They're great people doing great work. Especially Jeff. He's just an all star.P.s. When we first made the purchase they beat the big name brand company in both price and speed of delivery as well as cost to deliver and remove.