RBC Royal Bank
38 Reviews
- Thursday9:30 AM–8 PM
- Friday9:30 AM–6 PM
- Saturday9 AM–4 PM
- SundayClosed
- Monday9:30 AM–5 PM
- Tuesday9:30 AM–5 PM
- Wednesday9:30 AM–8 PM
About the Business
Ottawa & River Branch RBC Royal Bank | View location and service details for the RBC Ottawa & River Branch.
Contacts
Call Us
+15198945580
1020 Ottawa St N, Kitchener, ON N2A 3Z3
Hours
- Thursday9:30 AM–8 PM
- Friday9:30 AM–6 PM
- Saturday9 AM–4 PM
- SundayClosed
- Monday9:30 AM–5 PM
- Tuesday9:30 AM–5 PM
- Wednesday9:30 AM–8 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
Recommended Reviews
Meghan Churchill (Megatron)
15.10.2023
RBC Royal Bank
Riza is absolutely lovely! She has assisted me several times with personal banking, payments, etc. She is thorough, ensures to explain everything, and is very patient.She always brings a smile to my face when I get to have her assistance! :)
Jay
13.10.2023
RBC Royal Bank
RBC ottawa n river kitchener branch has the absolute worst customer service evere!!! One or two people ahead of me and it takes about an hour before I get served. This is a regular thing..
Jimmy Johnson
21.09.2023
RBC Royal Bank
Negative 5 StarsAbsolutely horrible customer service!Just plain RUDE TELLER ! (Childish Behaviour in front of customers) Very UnProfessional Goof.Obviously by the reviews it tells its own story Management could step up and do some investigative work (but maybe management is the problem?)I’ve been dealing with RBC for 20 plus years and this is definitely a first.Regardless stay far away from this branch.
Marie Claire Rock
14.09.2023
RBC Royal Bank
Staff are incompetent and rude - get your banking done at another branch. I had booked an appointment with a staff member and briefly met the advisor I would be speaking with a few days later. Neither told me what to bring to my appointment - they just assumed I knew? I didn't find out until the appointment that I didn't bring all the info needed for the appointment. My appointment was ten minutes late because the advisor called a Maria" instead who took my place. Ten minutes later my advisor came and did apologize
Corey Barron
09.09.2023
RBC Royal Bank
Was planning on pulling out $2000 they then told me I already pulled $4000 at another branch. I said I only need $1500 actually and they told me that I could only pull $1000 more. Never had this problem going from branch to branch and they told me dont go to another branch! Unbelievable!
Sidra Ali
29.08.2023
RBC Royal Bank
Worse experience. Today I went to this branch to withdraw my sons Resp money as he is starting college in this sep. I had an appointment with financial advisor name Tam. Omg he start interogatting so many question like im doing some scam. Seriously we put our money in resp for kids bringt future and today is my worst exp i cant tell. I advise donot visit this branch. Rooky and unprofessional.Worse and pathetic customer servise.
jade flay
21.08.2023
RBC Royal Bank
Visited the branch to pick up my visa and debit card, visa was ready debit was not even though it had been two weeks. Was told to wait longer another month goes by still no card - clearly it has been lost now needing to wait for another.
Angelys Aguilar
21.07.2023
RBC Royal Bank
Be careful when coming here for the ATM during the night time, there was a homeless guy sleeping inside the bank. As a lady, I didn’t feel safe taking money out and had to go to another location
Juhita katial
20.07.2023
RBC Royal Bank
Alex was very unprofessional and rude. The employees made us wait for 45 mins and said we cant help you because you dont have appointment. The Business Advisor was helping other customers walking in same like us.He intentionally avoided helping us. Dont go to this branch or atleast avoid working with Alex.RBC should look into matters like this. Very bad customer service.Wasted our Day.
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1020 Ottawa St N, Kitchener, ON N2A 3Z3
RBC Royal Bank