Stalwart Appliances By Design

Absolutely the worst customer service experience I've ever had. Took 14 weeks to fix the oven on our less than one year old stove.

Purchased all of our appliances when we did a big reno just under 5 years ago. Just had problems with our fridge and although Stalwart no longer has a service department, they recommended a reputable authorized repair technician who assessed the problem and recommended I go through the manufacturer as it was a major repair (part of the sealed unit) and the parts should be covered under warranty. Was having difficulty with dealing with the manufacturer of the fridge (Electrolux). Zenon at Stalwart worked with the manufacturer's sales rep. in the city to get my part for my fridge here quickly during COVID-19 and along with their recommended technician fixed my fridge in a timely manner. I would still have no working fridge if Zenon didn't help me deal with the manufacturer. I highly recommend Stalwart Appliances. Thank you again Zenon!

Never buy a thing from this place.I paid 6,600.00 for a retro Elmira fridge in white.Door had a gouge in it.It took them 3 months to fix. doors.The second was worse than the first.It still looks off when closed.They no longer have in house repair.It's a year and 4 months.Now ice forms in bottom of freezer.The run around and who was at fault was a joke.I was to buy the retro stove next.Would never give them any more of my business.

I will never buy another appliance from Stalwart. After waiting a month for our $4000 Electrolux 30 Induction Range to come in

Stalwart Appliances has always given us great advice and service. Although our purchases may not have been as significant as others have made , we never felt any less important. I recommend Stalwart for any of your appliance or mattress needs. Great quality with service to match. Thanks Harold and Zenon and thanks DIANE for allowing me to pick your brain.

My husband and I purchased a WONDERFUL mattress recently, from this fine company. The salesman, Eric - was very personable & gracious, as it took us a bit of time to choose. We got a lovely mattress at a great price, & for a very reasonable fee, they can even deliver the mattress to your home, & take your old mattress away. We LOVE our new mattress, & in all honesty it’s hard to get up in the morning! SO comfy, my teenage son is jealous! Thanks Mattress World! Check them out today!

Stalwart's Erik Kriewald will help you find the best mattress fit from their great selection. I highly recommend the soft-cell chill pillow and weighted blanket for a dreamy sleep. We'll be back.

Mixed experience over the years. We are currently dealing with a 4 year-old JennAir range that has not worked properly for months; the control panel has gone for the third time now, and we have not had a bottom burner in the oven for 3 months (due to supply issues with the pandemic). This is arguably not Stalwart's fault since they do not provide repair services anymore, but I would still expect a bit more from a high-end appliance store, so buyer beware.

Absolutely THE worst customer service from their residential appliance repair department. Disorganized, inconsistent, non accountable and lack of thoroughness. Go elsewhere!

I made a big mistake buying Miele brand dishwasher from Stalwart. I paid for it in full and Miele set up and confirmed delivery date when I needed it for my new kitchen. Dishwasher did non arrive and when I called Miele customer service, they started to blame their delivery contractors. When I called Stalwart, I was told: -We are sorry you bought Miele"