Rite Cab

HORRIFIC customer service.I have a broken leg and need a walker to get around. On Feb 7,2019 i used their cab service. When i got close to the gold cab, the driver made no attempt to help me into the cab with my walker. After opening the back door to put my walker in myself, i then had to close the door, hop on one foot to the front of the car and open my own door. Then after going just across the street and getting charged $8.00, he made no attempt to get out and help me with my walker AGAIN. So i had to hop to the back of the vehicle to get my walker and then close the doors myself. When I complained to the company they claimed that the car I was describing was out of commission and that it was only girls driving and one guy driving (they later changed that information to someone else). I asked them to just check their logs and find out who the driver was and improve their service. They claimed they didnt understand how to make a phone call (which at this point we were on the phone), they claimed people were out to get them and that we didnt know what she had been through, they were sluring their words and denying what happened had even happened. They went further and called us multiple times within a short time frame, we talked to the owner, the manager and a driver who was not even apart of the situation because he wasnt working the day it happened. The owner accused me of being on marijuana as if to devalue my complaint, then when we wished them a good evening they told us to F off... im sorry but Rite cab has very poor Customer service all around.

Awesome drivers,very friendly

Rite cab was a wonderful experience.

Service is normally pretty good, but today was different, I had been told I couldn't be picked up yet because the driver had an appointment not long after, they told me they would call when they were ready and never called back, I waited around for about an hour and a half after calling until I decided to just get a family member to help.

A great cab company to use.

Fast and reliable