RBC Royal Bank

They don't care about you as a customer nor are they willing to help you bring your money over from a different country. Customer service is the worst I have ever dealt with!!!

Ragav Sood is the worst attendant I have ever experienced in my life!We chose this bank as it had a higher rating than most and chose to apply for 2 credit cards. The attendant Ragav Sood, could not fill out any application properly. We had to repeatedly reiterate our simple request for an application of 2 credit cards. It was then promised in 7-10 days for our cards in the mail.2 weeks later after numerous follow-up calls and emails, nothing! Ragav Sood did not even submit the applications even after repeated requests in person, in phone calls and in emails.He has either never worked in a bank before or has never ever received any training at RBC, what products exist or even how to submit an application for a client! This is absolute insanity! I don’t even expect this service from a third-world country!

Made an appointment and got suddenly cancelled. Called the advisor online, got hung up after 30 min on hold and THEY NEVER called back. They should call back since they took the time to investigate and they got all my information I only got the call center # AND I DONT KNOW HOW TO REACH SAME PERSON.

I, personally, love RBC - Royal Bank of Canada.They’re very professional, the Online Banking App is simple, easy to use and efficient.Anytime I had an issue or a question they were able to provide me with an answer.Honestly, they do their job properly.It may not be the fastest service but the job is always done properly.RBC is #1

The manager was really rude. I was told my the 800 number that the branch manager could help me over the phone since I have moved from original branch. But when I called in, the manger insisted that I go to the branch for a very minor issue that could have been resolved over the phone. overall always had very polite customer service, but this manager was not really looking into being helpful or flexible. how one person can change your opinion about the bank.

I recently made a deposit at ATM but the machine ate the cash without crediting my account. Teller told me that they would get the money back to me on the first business day of the next week. However, I went back to them 3 consecutive days the next week and were told I need to wait for 10 more days. This is simply unacceptable and I don’t feel they were even trying to help at all. I need the money for my tuition and rent and they just kept telling me there’s nothing they can do. I will absolutely escalate and see how it goes. At this point of time, I would not recommend anyone I know to go there for business.

Terrible service , careless employees always made different mistakes. No professional skills at all

Fairly quick moving line. Usually not much of a wait time. One or two tellers are not as kind or experienced as others but the rest of the staff are courteous and kind.

Recently moved to this area and found this branch to be not very professional nor very knowledgeable. Wanted to apply for a credit card, a banker booked me an appointment with Alan to apply over the phone. He called in, asked for some basic information and said it will take him about an hour to start application and he will call me later. He called back in about an hour as promised saying that they have system issues today and he wont be able to complete application today and will have to call me the next day which I agreed to. Never heard back from him and still without a credit card, had to go in person to a different branch I used to go to apply. Very disappointed with such service, especially when being a loyal RBC customer for many years.

The employees at this branch have NO RESPECT for their customers.I had an appointment at the branch and asked to use the bathroom. On my way, one of the employees came to stop me and said I cannot use the bathroom due to covid". I told her that I have an appointment and came to the branch directly after work. Also