OAK + FORT

I was never greeted once entering the store. Saw them greeting other people who walked in after me. This has happened couple of times, not shopping there anymore.An associate was very unprofessional. Chewing gum while chatting with customers. Sorry but I find this very disrespectful

You guys have the worst return policy. Why do you make it so hard for your customers? Literally almost nothing is available in store and then when you go online it’s only “in store pickup” - with ironically no stores with any stock. When you do buy online you have no time to return it and almost everything is final sale without any awareness made on the receipt like you do in store. I know numerous people who are attracted to your store but still refrain from shopping there because of your return policy. You need to improve in this area and catch up to the rest of your competitors. My goodness.

Horrible customer service. A bag I recently bought has its stitching come undone even though I hadn’t used it much. I didn’t think it would be an issue that couldn’t be handled and emailed customer service expecting an easy exchange for the bag and they declined to help out at all. Didn’t expect such a high end company to be this cheap when it comes to taking care of it’s customers. Disappointed.

Every time I’ve been in this store, I’ve been greeted and asked if I needed assistance.I enjoy the minimalist styles and have had great experiences here.The staff are always friendly and helpful at this location. The only OAK + FORT I enjoy shopping at!

I bought my wife a pair of jeans at full price as part of her Christmas gifts & they did not fit and when we tired to return them the “manager” Bianca told us the item was on sale and we could not return it and only get store credit. I told her this could not be possible since I had paid full price. I also asked the employees about the return policy when I purchased the item and confirmed it on the receipt. Bianca did not explain why and continued to process the order as store credit. She then realized her error that we were entitled to a full refund for my money back and instead of apologizing for her mistake and Bianca tried to make it seem like she was doing us a kindness by giving us a refund. When according to store policy we were entitled to one and it had only been 5 days since I bought it with the tags on and receipt. I just think that is extremely unprofessional and just plain wrong. She was not doing us an favour by following store procedures and we shouldn’t be made to think that. My wife is so gracious she even thanked this woman. Ultimately we would have just used the store credit to get something else but the situation did not sit right with me. Since the managers can just brazenly violate store policy with no explanation we will not be returning here. Heaven forbid something does fit and we needed to exchange or return it.

I have picked up my online order at Oak and Fort Sherway GardenThe staff there gave me my package which was locked in the plastic bag. I didn’t unbox there as I trust the staff. He also said the receipt was in the unopened bag.When I came home and unboxed it, I found out that one off-white jacket was missing from the package ( I ordered 2 of the same ones).I was really disappointed as it took me so long to get to the store and now one item was missing.When I called the store, a girl was helping me sort out the problem but it didn't make me feel better as they didn't feel that was their mistake. No apology :)I ended up coming back to the store to pick up that item. It was waste of my time and I don't think I will come back to this store as the staff there aren't not welcoming and friendly either.

I wanted to inform you of an experience I had at the Sherway location. My cousin, being a bit overweight was treated horribly right in front of me. When asking for a pair of shoes she was discouraged by her size. We followed by talking to another kind sales rep Lisa was so kind and gentle. We thought our experience would end there. At the cash, my cousin proceeded to pay for my pants (small size) and was asked by the rude sales rep if those were for her in a condescending tone. This absolutly unacceptable. Women should not be judged by their weight especially when bringing sales to your establishment.

Great clothing however during my visit this past Saturday I was disappointed with how unprofessional the staff were. I was going to the change room where the associate was setting me up in one and MID SENTENCE another associate just blatantly interrupted her, to talk about how she had accidentally “taken” her sale and how now she “owed her” one of her sales of similar value to make up for it... The whole time I am just standing there awkwardly with the items in my hand, waiting for the first associate to close the curtain. When they were done, I go to try on my items and they continued to discuss their clearly commissioned sales loudly on the floor. Understanding many retail stores have implemented commission, it should never impact the customers experience and definitely shouldn’t hold priority.

Very nice and clean store. Very modern looking. It's definitely worth visiting for the customer experience. All sales staff is so nice and helpful. We bought products without even planning on it. The clothes look very high quality and are very cutting edge.

Depressing and dull looking clothing. Even the store employees don’t know how to dress. One of them is wearing a long black coat down to her feet, I thought she was wearing a Halloween costume or she was a customer. Get a sense of style perhaps it will improve your sales. Also, greet customers when they walk in.