Geek Squad

Cant get through on there phone to talk with anyone?

Brought my computer in for repair was told i would have it back in less than 1 week and it’s taken almost a month and nothing. The phone number for service is terrible. Never talked to a real person. Would not recommend. Overpriced and underserved.

Do not purchase Geek Squad services. Best Buy is excellent, but Geek Squad is terrible. I purchased an anti-virus and when I went to cancel it they told me I signed a contract. When I asked for a copy of it (as I did no such thing), they refused to provide me one. I went into Best Buy and they cancelled the anti-virus for me and provided me a confirmation number to confirm this, and assured me I wouldn’t be charged. When I saw a charge on my credit card, I called Geek Squad and they told me they couldn’t give me my money back (which they took off my credit card AFTER they told me the charge was waived). They are absolutely terrible. Do not trust them with anything.

Bought a surface pro. Had nothing but issues with the battery. Brought it back to these guys 4 times within the first 3 months of having it. They would keep saying they fixed it but never did. They wouldn't even replace it. Useless Service.