Sun City Liquidations & Auctions Ltd.

I am not one to write a poor review but I still feel very unhappy with how my partner and I were treated at this store.We purchased a recliner for my senior parents in Nov as a Christmas present. I asked the owner if it was ok to store the chair until we could pick it up closer to Christmas as we live in a small apartment ourselves and didn't want to ruin the surprise for my parents by bringing it to their house earlier. He assured me that was fine to stay at their warehouse and that they would wrap it and keep it secure for us - so I thought that was great and helped a lot. I received a call from the owner in December and he asked if we planned to pick up the recliner, I told him we could get it the weekend before Christmas and he assured me again that it was safe and secure, he never once communicated to me that he had an issue with it being held in our conversation. The following weekend before Christmas we proceeded to pick up the recliner. When we arrived at the store I was appalled and embarrassed when the owner began to shame me in front of his staff and a few costumers by stating You know

Me and my family love shopping at this place. Being able to get products that come from places like Costco and Amazon at a cheaper price is absolutely wonderful. A lot of the products may be used but that doesn't always mean they're broken and they've always been willing to let us check the product over before selling. They do also get in items that have never been used. We have never had any problems with the staff, especially the owner, and have always seen him try to help out people the most he can. That being said, it is a Liquidation Store they do not control the warranty of items. You never know what you may find here and every trip is a mystery to see what there will be.

Had a horrible experience with the owner today. My friend and I walked in the store to take a look and noticed a sign that basically said checking the items were the customer’s responsibility to ensure items are not broken and that all items are final sale; with this in mind I made sure to check the items I was interested in before buying them so I was not given a faulty item. As I was doing so, the owner came and told me to ask the employees before opening a product. I complied and asked the employees to open products for me and I made a comment about needing to check the items and some of them seem used or returned. Once I said this the owner came in with an attitude saying I need to respect his store and not open items. I told him his sign tells customers to check items before purchasing and it’s not like I was opening every item to “play” with it.After that interaction I asked him if I could see an item that was behind the counter and he said “no you can’t see it”, at first I laughed it off thinking it must’ve been a joke. Then he said “actually I think you should get out of my store and stop with the smart a*s replies”. I’ve never seen such unprofessional customer service. I asked him if he could explain to me what his sign meant and he said “goodbye” “leave my store” I told him to shut up and that he had horrible customer service. Very nice variety of products though. I’ve been here before and had a phenomenal interaction with one of the past employees. It’s not the business that’s a problem, but the owner…

I’ve shopped here for a bunch of items before and didn’t expect what I gave my daughter for Xmas would be a disgusting used fan that has obviously been used for a very long time as it is caked in dust as well as having a coffee spilled on it. It’s also missing the remote. I can’t believe they would even sell this item. Absolutely horrible experience and will never come back. BUYER BE WARE!!!!!!

ALL SALES FINAL. Be aware. Not informed at time of purchase. Be very careful purchasing from the owners. Unopened unused products returned for an exchange as wrong size was refused an exchange. Also bluetooth product did not work with my phone or any other phone was also refused exchange. Small savings do not warrant the risk involved, especially on higher price items. Do not recommend this business. Try companies with better service and prices.

Sun city liquidations is my favorite place to shop! The employees are so friendly and helpful and Al (the owner) is a ray of sunshine! Everyone is so happy to set you up with exactly what you need. They get such random, awesome products in their store that its worth going in on a weekly basis – my boyfriend and I go in every Saturday after the farmers market because we know they get new shipments throughout the week! 5/5 rating, would rate it higher if I could!

I have never experienced such disgraceful, rude behaviour from any one, much less a business owner.My partner purchased two items from Sun City, one came out of the box broken and the other was missing a piece. He figured he could fix the broken one but called about the missing piece because he couldn't find anything online and was told they'd look around the store. When he hadn't heard anything about a month later, he called back and spoke to who I'm assuming was the establishment's owner, who rudely told him that they can't look through the entire store but my partner could come look. We went down, the first thing that was said to us as we entered the store was what does liquidation mean to you?" again in a far more aggressive tone than what was warranted. My partner wasn't looking to get a refund

While some of the prices are decent (others are similar to Costco in store), they are not worth the risk.The interactions and response from the owner after the purchase of a seriously damaged item was awful. Quick back story: I purchased a patio set advertised as brand new premium for $2,800. Once I got it home I noticed there were some supports broken in the underside of the set and then unpacked the box with the ottoman to discover an unusably damaged product (see google photos for what was listed vs what was sold).Allan's response was to call me a liar saying I did the damage to the items after leaving the store and lay blame on me for not taking responsibility for not inspecting the item more thoroughly before purchase. He came out so strongly that it makes me question if he knew about the damage. While I'll never know that, I know it was a very poor experience that I will share as widely as possible.Read just a few of the reviews about how rude the owner is and then check his defensive replies to get a very small glimpse as to his attitude.*SUPPORT SMALL BUSINESSES THAT CARE ABOUT YOUR Patronage, NOT THIS ONE*I am understanding they are a liquidation store and that sales are final, but I was reaching out to see if they had recourse to where they got it from (Costco).Would not recommend to friends or family, or even an enemy for that matter.

Love the atmosphere and selection. Allan and his employees are wonderful people, they have very caring hearts and make you feel like family. I highly recommend shopping here for great deals and products.