Freedom Mobile

If I could leave no stars I would. The most irritating, unhelpful and corrupt company I have ever come across. I have no idea how they are getting away with what they are doing. The only time they will be helpful is when they want to take payment. For months my internet wouldn't work and got no help. I had to refer to a third party for help.

Wifi connection isnt the best. They say theirs service all across Canada. But the relay down the Street I hardly ever connect to it. I've been with them for over 6 months. Even with more data my data would run out due to lack of connection in under a week. 30gb. I don't like their 'secure' authentication process. I don't know if i could honestly suggest their service to a friend or family member. Phone and messages work fine. Wifi is horrible or non exhistant. Mind you if you have wifi at home you’ll never go through the data plan. And they do have the cheapest new phones when financing them hands down. Great employees, honest. Friendly. Never had a problem with the phone service or text. Just some Wi-Fi every once in a while around town.

I had the best experience of my day here with the staff. That talked me through the plan options and additional things to get me all set for a phone upgrade. You don’t even get this good service at apple. Thank you Daniela !!! You were very helpful.

Horribly rude sales associate that wanted to leave an hour early so refused to activate my new home wifi account.He forced me into a plan that was twice as expensive of all current offers because he new I needed my internet up that night and had been trying for days to find a retail Freedom store open that could sell me home wifi.I later blew threw my data even though I had only used 60% of what I paid for and the first agent I called to complain was just as rude and refused to help because my so called unlimited internet was completely unusable after only 11 Gigs of use which cost me over $75.I than demanded to talk to his manager and she was much, much kinder and upgraded me to a slightly better plan for the same price but than asked if I wanted to speak with the saves team and they were extremely nice and gave me a much better plan.So in the end it was a 5 star experience, but the store experience was the worst and rudest of my life.

Hey! I wanted to make a complaint about my experience today in a freedom mobile store ( 1013 17 Ave SW Calgary, AB )I have PTSD & panic disorder. I am unable to wear a mask with out having severe panic episodes. I have a medical exemption form from my doctor to exempt me from wearing a mask in public places that require a face covering.I was initially told I was not allowed in the store regardless of a medical exemption.When I questioned how it says medical exemptions are allowed according to the sign on the door he checked with his supervisor and said that he could answer some questions for me unless a cop comes by, in which case, I will no longer be assisted or allowed in the store. When I told him that I am exempt with proof of said exemption form he started arguing with me.I felt so disregarded and unwelcome. I immediately started having a panic attack and left the store so I could cry and hyperventilate outside until the episode passed.I am seriously considering switching phone providers if this is how I will be treated. I do not deserve to be denied service because I have a severe medical condition.Either they decided that only my medical exemption was not valid or they decided that all medical exemptions are not valid. Such a discriminating place.

I had the best experience at this shop! All staff was kind and made me feel very welcome. They was very knowledgeable and made sure I am happy with my decision :) Thank you very much for being so awesome!

In the last month i have visited this place twice and i have had a nice expirence,great service,the team has been very friendly and helpful,the problem i had was solve quickly.Thanks

TERRIBLE!!! First they never answer the phone.. Took my phone to repair 3 months ago and still nothing I called them first hard for somebody answer the phone earlier and when they did .. he said did we called you and I said no .. OK is not ready yet and hang out.. and is totally paid

We received great customer service from the staff, everything was well explained making sure we understood. No selling pressure.

The staff member who assisted us was very patient and transparent with Freedom's offers. Not only did he take the time to explain everything associated with the plan and what I should do if I wanted to change the plan, he also went over how to navigate common issues that may arise. I highly recommend this location, it's definitely one of the best cell phone stores I've ever visited in Canada.