Alamo Rent A Car

What a breath of fresh air! Great Service, Clean well maintained fleet, great choices and value-packed prices! Best of all was their friendly, helpful staff!

I have rented a Mazda CX-5 for 2 days at high mileages with chips on screen and scratches on Mirror, side door and bumper a month ago. I am glad I have took the pictures of these damages and they finally put them on the reports before I left. When I returned the car, their staff has checked the car out and printed me a bill for my rental. I thought it will be finalized but 2 weeks later, they charged my credit card an other $158.00. I have called them to find out what was this charge. They said it is a parking violation. I asked them to send me the ticket copy but they only provide me a list of phone numbers to call, most of them are US toll free numbers. I did call all numbers but no one can provide me the ticket copy and They ask me to call back to their CA ticket branch but no one answer in that number and I have left several messages. It has been 2 weeks, they still have not sent me the ticket copy. They seems to play with me to let me down from my claim. Never rent the car from this company although they look to have better deal but end up with much higher price than the other company. I am going to report this case to consumer council and Better Business Bureau and hope to let more people know about the treating of this company,

The front desk lady was very friendly. The gentleman (Curtis) who helped me with pick-up and drop-off was super helpful. It’s my first time renting a car from Alamo.Curtis was very patient and showed me the drop-off location. When dropping off the car, he didn’t just grabbed the keys and left. Curtis collected my feedback from my car rental experience.Their great customer service made my trip easier and smooth. I will recommend my friends use the Alamo car rental for their trips too.

If you are looking for lowest price and best customer service for a rental car in Edmonton then your search is over. This is the best rental company and location I have dealt with so far. Pick up and drop off was a charm, they go over and beyond for customer satisfaction. Their fleet consists of brand new cars. I would love to use their service again in future when next time I plan to visit Edmonton, Calgary and Banff area. Koodos team Alamo. Thanks :)

AMAZING SERVICE!!! Travelling with a 5 month old we wanted to get on our way quick. Auraura was incredible to deal with and so friendly. She gave us our choice of a free upgrade as they were all out of the compact SUV’s that we originally went for. I will rent from them again for sure.

I have not rented but my mom and aunt have. Unfortunately my mom has forgotten her prescription glasses in the car. My mom and aunt have tried constantly for the past 3 weeks to get in contact with you guys and they have been constantly been hung up on or just taken in circles with no answers as to where her glasses are or even if the looked for the glasses… I my self tried to call them multiple times and I just get put on hold after about 3 min on hold it hangs up on me. I have emailed them, so please I am waiting on a reply to that. The rating would change once they get this resolved, because I know they haven’t had any problems with the car, but getting ahold oh you guys has been a nightmare. Please, please respond to us!!!!!

Lovely choice of cars! Real brand new options! The rent was okay, you can get discount if you book through costco travel. Insurance is good and cover any damage costs if they may occur. Staff was professional. Convenient and recommended!

I have rented from Alamo at the Edmonton International Airport twice now. Once in May 2022 and another in Sep 2022. Planning on it again in May 2023. Great service. No issues. Clean vehicle. No surprise charges. I did not get the extra packages like being able to return the gas tank at any level nor did I get the extra damages package. Everything was fine. Worth paying a little bit more for the sake of a peaceful experience versus the other companies at the airport that are cheaper but a nightmare experience. I booked through Costco Travel.

Great service, excellent vehicle and very reasonable criteria for what constitutes damage" for a rock chip (must be over a certain size). On pick up

I have rented from this location three times in the past two years and have always found the staff and vehicles to be very good. This past visit in early February, I had booked an intermediate car with winter tires through the Alamo website. The “winter tires” was in the actual vehicle description, not an add on (that often says “when” available). I paid a bit extra for the assurance that I would have winter tires. When I arrived I was informed that there were no vehicles with winter tires but they did have vehicles with mud/snow tires. Since my plan was to go to Jasper National Park and I had experienced winter driving there previously, and a recent close call (also there but with mud/snow tires) I pressed the need for winter tires. To the staff’s credit, they were able to locate a vehicle that met my needs. As expected, driving in JNP without winter tires would have been foolhardy and many vehicles were in the ditch on the way there (between Edson and Hinton). I appreciated the piece of mind of having them and appreciated that the Alamo staff were able to meet my needs. The manager said that they didn’t get vehicles with winter tires very often. Given that the Edmonton area is often a frozen over river of roads in the winter I’m hoping that this becomes an easier request to fill in the future.