CIBC Branch with ATM

Deposited a bank draft and was not told by the teller that there would be a hold placed on it. When I returned to discuss the matter I was flat out refused any help, and told that the manager wasn't in that day (this was a busy Monday).

Excellent branch, great staff, very knowledgeable. State of the art, brand new location with incredible advanced services. Huge upgrade and move from previous location. This is how banking should be - very good experience every week. Thanks CIBC!

My experience was very bad today dealing with the tellers. I came in to deposit some money and the girl helping me had to ask for help from an old European lady. The European lady was very rude and didn’t bother listening to my situation. She offered me her solution and refused to hear me out. I’d say definitely don’t go to this branch as the employees it seems that all the employees working there are uninterested and rude.

Came into the branch the other day and was helped by a lady named Gabriela. I was throughly impressed by the level of service she provided as I got the sense she actually cared about my issues and actively worked to resolve them and not brush me off as the branch was quite busy (unlike most other tellers). Overall very pleased with the level of customer service I received and will most definitely be coming back to visit her for any future issues!

made me wait 45 mins to get a new card. the lady called someone talked to them for 40 mins than proceeded to tell me she cant verify my identity my drivers license and birth certificate wasn't good enough instead I need my Alberta health services card. I gave her the number wasn't good enough. If I could give 0 stars I would.

Horrible customer service from CIBC. This review applies to this branch as well as CIBC in general. I have been in a drawn out attempt to get a new credit card from CIBC as they take over the Costco card contracts from Capital One. This has been exacerbated by this bank. After have two replacement cards sent to the wrong address, one of which got sent to the wrong half of the country, I was told I could have a replacement card sent to a branch to pickup and that the branch would call me to let me know when the card was ready. After a few weeks of not hearing anything, I picked up my card over the past weekend and went to use it only to have the card number canceled. After calling CIBC to ask about the issue, I was told that a new card had been issued and would be arriving at the bank within a day or so. This will be the 4th card that has been sent out. I keep getting robo call from CIBC telling me to activate my card or my account will be canceled but I have not received a card to activate. I am not impressed with CIBC and I have lodged a formal complaint with their customer service department.2 stars for the branch because the tellers have been very helpful whenever I come in to this branch in person.

The experience was somewhat of a mixed bag.I believe CIBC has charged me extra fees for one of my transactions.So, I booked an appointment with an advisor.The advisor that I had an appointment with 2 weeks in advance, was not there that day.I got the email reminder from CIBC about the appointment on the previous day, and no one informed me that the Advisor would be unavailable.So the Advisor at the counter was working with me.And the Branch Manager Kris was prompt to issue me a credit, after consulting the fee schedule.He also promised to investigate further and get back to me later about the findings.(In case I have more transactions of the same type in the future)Overall, Meh to CIBC, and Kudos to Kris the Branch Manager for great customer service.

I will go out of my way to drive across the city to bank that this CIBC location. The reason is that I find that I can always get consistently excellent service thanks to some of the staff here. This is predominantly because of Gabriela. She understands what I'm trying to do, has a problem solver mentality, and has the experience to know how to get it done.

As a newcomer to Canada we were very pleased with the service we got on our first two visits. However when the staff member in question left for another branch and handed over our case and the numerous requests we had, it was simply dropped and we never heard back from them. Needless to say that we didn't go back.

Came into the bank on Saturday at 10:30 am and the teller was VERY rude and didn’t want to help me. Looked at me like I’m bothering her whenever I asked a question. This is my current branch but I will be visiting another one for sure.